Ordered 3 of these for my kitchen. One of them came with a ripped seat. Packaging was good,must of happened when they put it in the box. The two I put together were good and sturdy. Direction were better then most. It was time consuming but not hard.I'm giving a 5 star rating because when I called about the rip in the seat the service rep (DJ) was excellent.I told her the problem and she was engaged  and helpful, She ordered me a new one and I didn't even have to send back the ripped one.Never had such a hassle free and easy fix to a problem. This company obviously understands good customer service. I will be buying more item in the near future.