My headboard came in damaged so I requested a new headboard, not once, twice, THREE times. The Wayfair customer service legitimately did as much as they could to get me a replacement headboard including calling the manufacturer and sending me a copy of the request that said,  "Please send **HEADBOARD*** not bed frame (in all caps with stars). Wayfair customer service is truly top of the line, however every time I received a shipment from the manufacturer it was a random piece of the bed frame. After three months I've given up on this manufacturer. The bed frame itself is supportive and good quality.