I bought these backless stools to replace old large stools. They come in a set of two and one of them had a bent frame. After contacting customer service, they asked if they could send me a replacement and I received it within a week. But not only did they send a complete set of two, they said to keep the damaged one and either donate it or trash it, I’m hoping to get it fixed. The whole interaction was one of the best I’ve ever had and have never had an issue with Wayfair.  The stools themselves are not the best quality and I didn’t expect them to be, but they were easy to put together and we love them!  I would recommend trying these. One thing I wish I had done, was gotten the taller ones but we can make do with these.