The bed frame is wonderful except I was missing pieces and the instructions were labeled incorrectly in some parts (ie the previously labeled screw as piece 4 was then labeled as a washer on the next page) which made some assembly slightly confusing if not paying attention to. Other than that its great and when I called the customer service number they sent replacements but they were the wrong parts, then they sent a whole new bed that was also experiencing the same issues. It took over a month and I ended up needing to get a refund and buy a bed elsewhere.