The mirror we purchase was Satin Nickle but several weeks into the master bath remodel we realized that a black framed mirror would go better with our color scheme. Called Wayfair to see about an exchange and they said no. Yes, we were 21 days outside of the 30 day window but with construction schedules being delayed I told them we had no idea before 30 days that our original mirror was not going to work. Timing of these master bath construction projects take longer than 30 days. I had no idea that a company like Wayfair was going to be so strict about exchanging an item. I am not asking for a refund just an exchange. I am going to stick with The other guys since the would have, without question, let me exchange this item. A very expensive $400 lesson learned about Wayfair that I will share so others do not make the same mistake as I did. Very disappointed with your company’s customers service!!