The rugs are great.  Exactly what I was looking for.  It was shipping I had a problem with.  I ordered 4 rugs and 1 was delivered.  I called and had to wait 3 days to request the other 3 be sent.  Next delivery I got 1 rug, same with the next shipment.  It took 4 deliveries to get all 4 rugs.  And the last time I had to argue because they wanted me to wait the 3 days again to see if the last rug might show up.  This was enough to keep me from wanting to purchase from them again.