One of the arms the wood was all cracked.  I contacted Wayfair and they immediately sent me a replacement - which is the awesome customer service we've come to expect from Wayfair.  
The chair is way too low though and I cannot find a use for it in our home.  Note to perspective buyers to pay attention to the measurements in the specifications.  If I had done that, I would not have ordered this chair.  I'm only 5'6" and it is ok for me, but anyone taller, it is uncomfortable and for people with mobility issues, it is hard to get up from this low seat.