Loved the rug, but it arrived with black in the middle of the rug. What is even worse than the black marks was the customer service agent that I texted with to resolve the issue. They asked if I would like 20 off the rug to keep it or return it. I said “return it” thinking they would send me a new rug. I found out that I would have to reorder the rug, which is now more expensive and now have the added hassle of taking it to FedEx. Because of the bad customer service, I won’t be ordering from Wayfair again.