I have had great success with other items I have ordered from your website but this rug was horrible... Poor quality that it is just laughable that this item was even delivered.. I am returning this rug immediately.. Obviously it has been tightly wrapped for a lengthy time as I could never get the wrinkles out .. The creases are so tight and are about every 2 inches apart and it feels like material you would use to upholster a chair with. Not heavy enough to be a rug.. Very disappointed.. I still love your website but will never buy area rugs again.. And I gave this item one star but actually I didn't have a choice.. Would have gotten no stars.. Thank you!