When I got this curtain rod, the box that came in was split in half and the rod had dents. I chatted with customer service and they sent an replacement. It was quick and easy. I got the replacement rod. Couple of days later I found that it is on sale for $12 less than what I paid. So keep an eye on the sale prices and timing is important. That is the only tricky part when it comes to buying on Wayfair. I chatted with customer service and they said there is no price adjustments and it was the best price that they offered at the time of purchase. Plus, it costs $5 shipping to return the item.
Other than that, it is a simple and nice curtain rod.