Like some of the other reviewers for this spa I was concerned ordering something like this sight unseen. It seemed to have all the features we were looking for. The reviews done by others about the spa helped. I saw that the spa was made in Europe by Wellis so I checked them out and they had pretty good reviews so I took a chance and ordered it. It was a great decision. Wayfair kept me updated throughout the process. They alerted me in advance that the spa was going to arrive a day later than initially scheduled which let me adjust my plans. I had read that the delivery service would only deliver the spa to the drive way. When it arrived the guys could not have been nicer they rolled it into my garage without me even having to ask them to. The spa is great and everything is as advertised. One nice surprise was that the spa has a fountain. Its description on the Wayfair site didn't mention that it came with that. We've used the spa every night since we set it up and loving it.