Had a little problem with the screw inserts breaking off on the back piece. When I filled out the info for a replacement part Newagepet sent me a new back section free of charge and it was made better than the original. They were fast on sending it. I put it together that day and our dog loves it. He enjoys sleeping on it and now we have our bed to ourselves. Thank you for fixing the problem so efficiently and quickly. Wayfair has always been good about getting my orders correct the first time and is a very respectable company with great vendors to work with.