I have ordered from wayfair before and have had no problems. But this time was different... I ordered a kitchen pantry, two pieces came broken, so I called to order new parts. No problem so far, until the pieces show up. They sent parts to another item I had order (that I hadnt received yet). I dont know how this happend. I then order the new parts and now its on back order for who knows how long, and they only offer me 10% off my order... thats only the tax.. disappointed.