The "napping" position does not lay back as far as other recliners. The lumbar support is awkward and generally uncomfortable without adjusting your position from the standard seating. The heating element was not noticeable and could only be used while the chair attempts to do a massage. The control boxes do not have a place to be stowed to avoid pinching them while using the chair. The remote is displayed in a way that makes it look wireless despite the thick wire that connects it to the chair (which would also prevent it from being lost, so it isn't a horrible thing, just misrepresented in the pictures). The lift assist feature is nice. 

We really wanted to like this chair, but the "zero gravity regulation" and heated seat just didn't work out for us.