Originally ordered an identical item through World Stores. Lost two days of work waiting for deliveries that didn't arrive. Countless calls to customer services (average wait time 30 mins) and eventually got a refund. Looked around for new bed from a different supplier and found it on Wayfair (and cheaper!). Paid there and then, got tracking info via email and had the bed the very next day. 
That aside, the bed itself is easy to put together, solid in construction and my daughter is well pleased with it.
Know where i'll be coming next time ii need a bit of furniture.