The mattress arrived damaged and mildewed. The box was cut and ripped open. Frame was bent inside the packaging. Called customer service and they told me that unfortunately all they could do would be to give us 10% off and keep it or pay to ship it back ourselves and to take it to a shipping facility. I live out of town and purchased this for my 65 year old mother who can’t lift anything. Already paid to have someone come and put it together for her to discover all of this. Horrible customer service and item not as described.