Wayfair delivery and customer service are always great. No problems there. I wanted to live this product but it’s just so so. It was super easy to install but when the backing is removed the color density becomes weak. So from both the inside and outside you just don’t have the color intensity you would with a real window, which is what I was hoping to get. But at least it made me realize I want to spend the money for a real stained glass window.