I ordered this and didn't open the box until after all the construction in my house was done.  It was entirely too big and called to exchange it for a smaller size and was told they wouldn't take it back because I was 5 days late trying to return it.  I even offered to just exchange it without any refund of the difference and the customer service person was rude and dismissive telling me she would send me the return policy again.  No grace whatsoever.  This was nearly $600 and I cannot use it.  Even worse was the pendant lights I ordered came in and were the cheapest things.  I returned them the next day but couldn't believe I was charged to return them and get a refund.  Worst customer service ever.  I will be sure to let anyone know how horrible Wayfair is.  Maybe you could invest a little less in all your advertising and use some of that to improve customer service.