I looked everywhere for a combo shelf/coat rack that was nice and sturdy; this was it! Unfortunately, the  first one we got was damaged; shelf was cracked in the corner. Wayfair gets five stars for their return policy however, because I submitted a request for a new one, and they got back to me the same day and said they would send a new one at no charge and I could dispose of or donate the damaged one! Couple weeks later, received a new one, but that one was also slightly damaged; two of the hooks were snapped off and loose in box. Luckily, we hadn't gotten rid of damaged one and we were able to take a couple of the hooks from original damaged one and fix the replacement. So all  in all, everything worked out. But they should probably package things better or use a shipping company that takes better care of packages! But I do love the rack!