Wayfair customer service was fantastic and ridiculously fast in getting me a replacement when the first cooler came damaged. Replacement works very well, I can get a 1L french press out no problem and it doesn't take long to heat up, no need for a separate kettle. Very quiet, very sleek (for a top loading water cooler), handles at a good height. I like that the hot and cold can be turned off with separate switches so that either hot, room, and cold water can be on hand depending on your preferences (turn off either cold or hot for room temp).