Bought this several years ago but found the parts that secure the lid rusted out quickly. It got so bad that i had to disassemble the entire lid locking assembly in order to open the lid. My fault for not taking care of it then but now i would like to use it so contacted the support line via email. Support was OK with their response although it took a couple of weeks (cant order parts online) but they did respond and offered the parts for free. The only issue is they are not available. Not sure how long this will take but i would sure would like to use this composter now. guess we will see what happens.