We bought this fridge as part of our kitchen renovation. We thought it would be a nice added touch. When we installed it we found it to be VERY loud. I called and told them about it. They said that to was a "quiet" unit and they would replace it. They then told me that normally the cost to ship the old unit would not be covered under the warranty but if I posted a nice review on the product they would cover the return shipping. When we got the new unit, plugged it in and it is just as loud as the first one. Emailed the rep that I had been working with and she asked me to send a video of the unit making the noise. I did and they told me that the noise was normal. If you don't care about a loud fridge then this unit will be fine.