The first one I bought was dented. It was replaced easily enough but then the second one I received has a busted igniter (I'm guessing) that stopped working in the middle of roasting something. I only had it for 7 days before it stopped working. The Smart Diagnosis doesn't recognize this issue and when I tried talking to customer support it went in loops with machines. My parents have had one of these for years with no issues so I know they can work well but that's not my current person experience.