Where do I begin. I will say that the two customer service reps I worked with were completely understanding and professional. more or less the short version. The first order was damaged by fedex after waiting a week. to find out it had been damaged. Then finally the new was was express shipped which took another 7 days. it was the wrong color. called to find out that the color I wanted was out of stock but the model number and color on my order # was white they still sent my an espresso color. If you want this crib highly recommend spending your money else where. sadly to say I will not be purchasing anything from wayfair again.