I want to love this machine but today it went out and I have no idea why.  This is my 2nd one.  The first one the Frother stopped working so I sent it back and they sent me a replacement.  Again, I have no idea what happened.  Overall I really do love the machine but I just don't understand why they keep going out on me.  I gave it 4 stars because when it was working I ABSOLUTELY LOVED IT, it's just that each time I get one it goes out.  I just got into coffee and I love it now so to wake up and can't fix me a cup really made me upset.  Now I will say customer service was very nice in getting me a replacement and I hope this will be the case again.