My mom was always short on ice for any family gathering. The automatic ice maker in her freezer just couldn't keep up with the crowd. So I got the Clear Ice 40 for her as a gift. She was thrilled from the minute the box was opened. Easy to set up and use. And this unit cranks out the ice. After about 7 or 8 months, it did stop working. But I contacted customer support, and received excellent service. In fact, they were faster with responses than me. New Air warranty replaced this unit without any hassle at all. I'm very impressed with the service we received. Great product.