I bought my deck box and assembly was easy.   When finished the lid wouldn't lin up to close.  I examined the lid and it was warped.  I called customer service the gentleman I talked with was very pleasant and helpful.  Within 15 minutes a new lid was on order at no cost to me and arrived in less than the time I was expecting.  I installed the new lid and the box is great.  I would definitely purchase more products from this company.