I am a legit customer, and I ordered this beautiful cake plate from Birch Lane. The package was delivered quickly and was nicely wrapped, but the cover didn’t sit flat on the plate. I emailed customer service and they promptly replied. They were very nice and sent out a replacement, no questions asked. It came just as quickly as the original order. I love my cake plate and will order from Birch Lane again. I am very happy with my order and their service is excellent!