The closet organizer is not well packaged, and so it came with a broken open box.  The two shelves were chipped and the hardware package had exploded leaving missing parts.  We had to contact the company, and they sent new shelves and a hardware kit which were in better packaging/shape.  Also, the screw covers that it came with didn't fit into the screw holes (star versus phillips head screws) but luckily from the first hardware set we pieced these together.  Overall we are happy with the unit once it was installed, but the quality and shipping weren't the best.  If you purchase, make sure your aren't on a deadline as likely you'll have to order replacement parts.  Install was pretty easy, and the system is easily interchangeable and adaptable.