The packaging needs improvement.  First shipment arrived with front glass panel shattered. Second shipment arrived with the bag of crystals broken open and had to dig out crystals from various places stuck in the fireplace. To change from the log look to the crystals or pebbles cant be easily if building it into a wall. You would have to take the entire thing out to get to the screws in the back to take the front glass panel off and screws that hold in the logs. I do wish it made a crackling sound. Im happy with it but overall I dont think its worth the price.