I bought this on November 29th and received it on December 3rd. I didn't open it or set it up until December 7th. One of the tumblers was cracked and I followed the instructions for doing a brew of water before using for the first time and then turned it off. Went to make a drink a few hours later and it wouldn’t turn on and hasn’t turned on since. I have wanted this for so long and am disappointed that it isn’t working and I never even got to use it. I had Bought syrup, sauce, and coffee for it already too