i got the open box and it came virtually new. setup was quick and easy. i opted to use the fire logs so just had to remove the foam inserts that were securing the contents within the glass. I also opted to use my own screws for the wall mount however the ones provided seem fine for the weight. fireplace looks fantastic in the bedroom. lighting and timer can be adjusted by the remote. please note the unit only came with the log insert and pebbles even though the pictures note it has crystals too. this could be a result of it being an open box item