The tree was damaged. One of the bracers for the stand was not attached and the stand was bent. We were trying to set the tree up and could not figure out why it was leaning. We placed it on a wooden board thinking it was the carpet. Nope. Then, my sister and I saw the damage. I contacted the company and I am suppose to be receiving a return credit. We were upset because it was for our Mom who is 90 years old and lives Christmas. So, I was saddened that it did not work out. One thing I did not think to do was take a picture of the damaged stand. Been hard for that to sink in my head - I was not raised in the computer age. Anyways, we did not let it ruin our Christmas.