The ordering and shipping were surprisingly easy.  The chair arrived quickly and unpacking and assembling were quick and easy.  The chair functions well and is a bit stiff but comfortable.  The reason for only four stars is that the color depicted on line is no where near the color that showed up.  The description says navy blue and it is definitely dark.  From the pictures I was expecting something much lighter.  Would advise new photo.  The dark color will work once we get used to it but the color in the picture would have been better.