My first coffee table arrived damaged. However, I was quickly shipped a brand new table for free - no questions asked. I was surprised that I didn't even need to return the old one, which was a huge relief, because I didn't want to deal with trying to package it up and ship it back. I like the look of the table and it will work for me for the time being. I'm still a little hesitant about the quality of it, but only time will tell how well it holds up. Overall, about what I expected for the price. Mostly just beyond satisfied with the great response from customer service.