The customer service with Wayfair was excellent.  I was initially sent a defective fan, once I told them of my problem, they shipped me a new one promptly free of charge.  Now that I have the fan up, it really complete my room.  I have a sloped ceiling, and didn’t need to install with a canopy kit.  

The design of this fan is really cool-simple looks and nice features.  Real wood blades, which seam to be hard to find these days.  It runs super quiet.  Once I balanced it with the provided balancing kit, high speed runs very smoothly and also moves a ton of air.  The remotes are really cool too.  It comes with two remotes, one that you can install in the wall like a switch, the other that can be operated like a hand held remote. 

I highly recommend this unique and functional fan.