i’ve only had to for 2 years and the entire bed frame where the bed sits caved in. also multiple of the tuftets came out just from regular use. thankfully i got the protection plan but they came and didn’t fix it. they gave me a refund but didnt give me full amount. i paid 1420 they only gave me 1316.66(they said they don’t refund taxes or shipping) also they gave me the money back on a wayfair gift card. don’t buy unless you’re willing to build a bed frame. the bed has gone up since then and they said they don’t cover inflation costs.