I was misled by your customer service who assured me that FedEx would bring my heavy bed frame (100 pounds) to my apartment door. I saw the FedEx delivery person and they informed me they are not allowed to bring it up (I'm guessing because of insurance reasons). The bed frame is too heavy for me to lift and I live alone. It was left on my front steps, not even on the porch itself. I would've preferred if customer service did not lie to me. I will be letting people know that they should never order from Wayfair, especially large items. On another call, when I almost ordered even more furniture (sofa, dining table) it was confusing to learn that not every item of my potential order qualified to be brought up to my apartment. I will never order from Wayfair again and will be discouraging my friends and family from using the site too. They are full of misleading, unsatisfactory surprises and do not care about their customers.