Purchased as an open box item and upon delivery and attempt to put together, the entire bed frame and side wing panels were missing. Basically we had a back headboard panel and a couple small wood pieces that looked like they came from a whole different bed as they didn’t look like anything that went on this bed. Very disappointed but spoke with Chelsea in customer service who made the refund and reorder process a breeze and even offered a discount for the new bed replacement. Quality control is certainly lacking on the item returns. This bed should have never be resold with all the missing parts.