I have been trying since April 17th to  get this bed. I received the head & footboards and the canopy kit but, NO BED FRAME.  I reported the problem and received another headboard & footboard, which I have since returned.  Still waiting on the bed frame, now scheduled for after June 15th, we'll see. Also don't appreciate the standard wait 6 days on every correspondence and that when I was first told it was being turned over to a case manager, to me that should be my contact person going forward, only to have corresponded with 5 different case managers.  Definitely no follow up to ensure the customers issues are resolved in an efficient and timely manner, 2 months to get a bed frame!