We received this bed one day earlier than expected! Great service and care was taken for the delivery. When we opened the box for the headboard, we noticed there were a few small pinholes peppered throughout (likely a minor defect from manufacturing). I called Wayfair and they were willing to send us a new headboard free of charge! We asked for a Wayfair credit instead since the headboard is over 100 lbs and they happily obliged. Seriously, the best customer service and we will be ordering more! Even with the pinholes (can only see when super close but we plan on covering it with pillows), we are very happy with the order and the bed is beautiful!