We ordered two beds with one set of dresser drawers and one of the carriages taht holds the drawers came broken. Wayfair sent a replacement of just the carriage and drawers and that also arrived broken. They then sent an entire replacement bed which was thankfully okay. The time it took to receive a non broken replacement was about 4 weeks from the time the first set of beds arrived. The customer service rep said they would send an entire bed in the last shipment "in case" any pieces ever broke in the future which did not inspire confidence in the quality of this product.  The wood is very soft and I don't see these lasting very long. I should have taken the poor reviews more seriously as the quality of this piece for the price is severely lacking.