I was thrilled with the chairs when I saw them.  Exactly what I wanted.  However, after putting them together the foot rests keep coming out of the slots.  The screws are extending into the leg of the chair, but will not stay.  When tightening the screw for the third time, one of the foot rests cracked. I have tried to send comments to customer service, but the options they give do not pertain to my problem.  Love the chairs...just wish I could use them.  Any suggestions for my next move?