Wayfair.com has great customer service. I had some issues with the quality of the product and Wayfair was helpful to get it resolved.
Some of the issues other reviewers have left such as the slates being short and the pre-drilled holes being off centered weren't evident with my order. So I assume these problems have been corrected. I received the hardware and they fit and were aligned with the pre-drilled holes. You receive the wrench and 8 washers and 8 bolts. The assembly was quick and simple. The instructions weren't included but is available through wayfair.com, but it was quick to figure what went where. The slates were the correct length and fit snuggly. I have attached close-up photos of the material. So overall the quality of this bed is a great price.