The box and product arrived damaged but I don’t think the product damage was due to the box. The circle footrest connection was broken off where it should have been welded together (See pic) so I wasn’t able to attach the footrest. I still assembled one of the other chairs that hadn’t been damaged to see if it was worth replacing the part. The swivel feature was nice & smooth but the chair felt cheap sitting in it like it wouldn’t support a lot of weight. The plastic chair felt like it might snap if someone leaned back in it. Also, the seat wasn’t comfortable. My kids liked it but the quality was too poor for me to want to keep it.