I love this bed. Very well made and very easy assembly. All of the parts were well labeled. No interpretation needed. It comes in 4 separate boxes that are also labeled. Ours did come with a cracked headboard, but all I had to do was go on the app and say I needed a replacement. I did send a picture of the crack. I had the new one within 7 days. Great customer service. It is much easier to do everything online than to try and call. They are super busy on the phone lines. I will definitely buy from you again.