We love this couch! It's absolutely beautiful (we got it in gray) and looks very expensive. It's definitely FIRM, so if you're looking for a cushy couch, this isn't for you. I have back problems so we wanted something with a lot of support. Shiny, as other reviewers have noted, but not in a cheap-looking way. It's higher off the ground than most other couches, which is great for my tall husband (6' 2'').