I am impressed with how fast this cooler chilled down to temperature, the refrig. Side took about 20 minutes or so and i was able to freeze some water in the freezer side that I had put in the night before, so it really does freeze! I did have difficulty with the digital controls (user error) and had accidentally turned off the freezer side but Eli in customer service was awesome and got me up and running again!! Thank you Newair for a wonderful product and fantastic customer service!!