Not very happy with this purchase. This is not at all what I was expecting when I thought of a massage chair. The neck rollers are too high, it hits my skull on the sides and is very uncomfortable, the massagers at the tail bone are extremely painful however you won’t notice until the next day, I had to take 2 days off work because my tail bone was in so much pain it still feels bruised a week later.  The heat only heats up the legs, the air bags at the shoulders and hips don’t inflate enough to feel it and I’m not a small lady (5’5 160lbs) I’m not happy at all for the price I paid for this chair, it does not feel like a massage at all overall it’s just very uncomfortable. This was my first wayfair purchase and will most likely be my last! The only good thing I have to say about this chair is that it’s easy on the eyes.