I was so excited to gift this to my husband for xmas and it ended up being a huge disappointment. The griddle was very poorly packaged, I don’t know if its Blackstone who pack them like that or the seller. There were very evident scratches and bents all over the product. Some of the screws were broken so we had to go buy new ones. I got a partial refund by Wayfair (that were not very friendly nor helpful about my issue) but it doesn’t make it up to the disappointment I felt when my husband opened a gift in such bad condition on xmas morning specially when it took a lot from me to be able to afford it. We still have to test it to prove if it even works properly but we are gonna call Blackstone first to ask if its even safe to turn it on. Selling new product in such a bad condition should be unacceptable specially when it handles gas.