This is a beautiful piece and looks perfect on my dining room wall!  When it first arrived and opened the package, the piece was filthy. Covered all over in a brown dust.  That could not be easily wiped off due to the intricacy of the piece. I contacted customer service and the woman I spoke with was extremely helpful and ordered me a new free of charge indicating that if I was not happy my money could be returned. I was able to keep the other piece and did not have to worry about cumbersome shipping. 

I gave this 4 instead of 5 stars only due the issue when it first arrived.