Rating has nothing to do with the product. This is purely about the manufacturer and Wayfair support team.

I received two packages, each containing two armrests—nothing else. In other words, I have no couch. Wayfair's support team passed the issue off to the manufacturer, but their support is useless and quite difficult to understand. They speak in broken English and urge me to "check the yard" or "check the building" for the missing pieces. Despite sending detailed descriptions and photos of the problem, I'm getting nowhere. After another round of complaints to Wayfair, I'm now waiting three more days for the manufacturer to get back to me. This is an infuriating mess. I'd give 0 stars if I could. 1 star might be redeemable if they delivered, assembled the couch, refunded me in cash, and fed me grapes while I test the reclining feature.