Hot tub did not arrive by the time it was supposed to arrive and had company from out of town planned to use the weekend after it was supposed to come and it actually arrived three weeks late from the original estimated time and once the hot tub arrived noticed that one jet is broken and now waiting for solutions for that. This truly has been a very frustrating and disappointing experience.  The customer service Dept does email you back right away but all you get is a I'm sorry. I have not received any discount / reimbursement for the time delay even though I could've used another site and paid less for the hot tub ($120) but I chose wayfair due the time for delivery was supposed to be sooner than the other site and I wanted here for my out of town guests. I am also waiting on a solution for my 1 of only 19 jets that did not work on the first day of initial delivery and set up. Ugh!!!!!!!!!