I've had this couch/futon for 6 weeks and I keep wondering to give it 3 stars or 4 stars. I decided 3 stars because I had to buy a mattress topper to make it anywhere close to comfortable. I was able to assemble myself (it was a chore, but I did it) and I honestly love the futon style couch. The listing online says it's incredibly firm. I thought it would be fine because I like firm but there are sections where you can feel the metal bars inside and can hurt yourself if you're not careful. I was forced to buy a mattress topper or return this big heavy thing