The order cancelation window of two hours is not ethical when an order is placed at night on the west coast outside of chat of customer service hours. Also, being new to Tempur-Pedic as a customer I do not see log in entry- learned later (next day) that the path to the log in is through "service". Again, it is not very ethical to hide the log-in and then require a 2-hour order cancelation policy. Was on hold twice today and bumped out of the queue after 1 hour each time. Wish I could review the product and be a delighted customer, but after this experience I am not confident that Tempur-Pedic offers quality service. I ordered a queen bed for my daughter, and am canceling the larger bed system for myself.