The chairs look exactly like they do in the pictures.  Assembly was fairly easy and took me about 20 mins per chair once I read the instructions and organized the hardware.  One of the seats arrived with a piece of the rattan not "anchored" at one end.  I simply called customer service to report the issue and was given the option to return and replace, or have a replacement seat sent to me.  I chose to have the seat replaced so i din't have to disassemble the chairs, and repackage.  Very convenient they could fix the problem like that!  Only suggestions would be to get a thicker cushion because the one included is quite thin.  I also purchased another cushion for the back and the chair is very comfortable.