I have never purchased a couch on-line. I was really nervous spending thousands of dollars, but I wanted an eye catcher that was comfortable too. This couch is amazing. Beautiful soft leather - firm (which I wanted), color is perfect; dove grey. Seating is great for my size (5 feet). Modern sleek design, and unheard of warranty! The white glove delivery is the only way to go. The guys set it up. Moved it twice for the perfect placement, and took all the garbage with them! I am now a life long customer of Wayfair!