I am a side sleeper and wanted a soft cloud mattress so I dug through all the different options and chose this one because every review said “too soft” “way too soft” which is what I wanted. It’s firmer than I’m looking for. I do think over time it could soften but my shoulder doesn’t sink at all and I wake up in pain. Just sitting on it, it feels very soft and crawling across it, but once you lay down it’s like it starts to come back up. I do love that it’s fiberglass free so I’m hoping I can break it in but I did have to get a mattress topper for it.