My lamp arrived a day before I was told to expect it, which is great service.  Unfortunately, when we were putting it together the swivel piece snapped off ( I did notice a crack in the piece you tighten but went ahead and put it together anyway.  I contacted Wayfair by email and within an hour had a reply telling me a new lamp would be shipped right away.  I am so impressed with their customer service.  The 2nd lamp arrived right on schedule and is not in my tv room and looks great.  The shade is actually a tan colour and not the while shown in the picture but I like it much better. The adjustable arm and swivel are exactly what we wanted for reading and watching tv.  Highly recommend.