This is my first mattress in a box and I was impressed. Love the cover! It’s soft and the gray pattern is beautiful. Very good quality and workmanship. We were careful removing the plastic since the mattress was vacuum packed. The mattress started decompressing immediately! By the next morning it had obtained its correct size! Amazing. My husband fell asleep on it and said he had the best night ever and this product replaced a 2000 mattress! I find it somewhat plush but firm enough at the same time. Excellent for me being a side sleeper! Great purchase, wonderful pricing. We immediately purchased a second one for the guest room!