This was my first actually purchase from Wayfair.  I have been on the site multiple times but was always hesitant, afraid returns would be difficult if I did not like the item.  I am very happy with the service from WayFair.  One of the benches came heavily dented on the top of the seat with a large scratch.  Nervous, we called Wayfair and they sent out a new bench right away.  Because of this customer service, I will purchase from Wayfair regularly, without fear.