This was an open box purchase. The fixture was badly bent where the pieces wouldn't even connect to assemble. I contacted birchlane and was told purchase was final due to it being an open box sale... but they refunded me 45 dollars and told me to try to bend it back into place. We bent it as much as we could to try to correct it, but it is still crooked and visually annoying. The open box purchases claim that they have been looked over for quality, but ours was obviously damaged the moment we opened the box, so I would be very cautious purchasing these deals. Even with the refund, we are still out over $100 on a fixture that is defective.