This has the makings of a great desk, it just wasn't constructed with much care. After waiting a couple months, the desk was coming apart when unpacked.  Support pieces tacked in with a single finishing nail, drawer rails not attached, bearings falling out, cupboard hinges not securely attached... I overpaid for the state of this desk.  After waiting so long, I'll just try and repair it myself. I don't think an exchange would deliver one in any better condition.  Once I fix it, the finish and look is nice, I'll enjoy it.  Wayfair customer service was good - gave me my options, refunded a bit of the cost.