I ordered two bookcases and one arrived damaged, I reported the problem to customer service and the problem was taken care of with respect and kindnesses. The representative sent out a replacement without any problem. I am encouraged to order more items because of the quick professional service I received
Thanks very much to my customer service representative, you made my day, I have saved for three months for these bookcases 

Pros: Great service without delay
Cons: My preconceived likes that I would have problems returning the damaged items, shame on me