Love the chair that I got (very solid) but ordered 6 and only received one. Ive been waiting 6 weeks. Finally contacted customer service through email Sunday night and they got back to me on Monday to say that they were looking into the issue. Got another call Tuesday stating that the original warehouse was out of stock and it was being tasked to another warehouse and should ship that same day or the following. Hasnt shipped as of Wednesday night. Fingers crossed  that they ship soon. Was really hoping to get them by Thanksgiving. Customer service has been nice and hopefully it is resolved soon.