I ordered my bar stools by phone ( i couldn't figure out how to subtract discount coupon at checkout online). the wayfair employee was very friendly and helped me to order the bar stools and subtract the discount coupon. the transaction was very simple. bar stools arrived a day earlier than predicted and were exactly as described and pictured on the website. great job wayfair pros: great value, better price than i could get locallycons: items are chinese made but seem well built