The item was received with a broken part. I was told that I had to either return the entire item to be replaced OR take a 20% credit and try to assemble the item (110# dresser) with the broken part. The dresser had about 36 parts not including the hardware. To attempt to repackage it was not an option, especially for a 79 year old with a bad back. I will NEVER purchase from Wayfair ever again!