My bench arrived within a week, was undamaged and easy to put together.  The cushion is very firm, but well made. However, the wood is MUCH darker than the photo shows.  I think too often manufacturers and/or sites like Wayfair  "enhance" their photos.  Unfortunately, this will often drastically change the products tone or even color.  Had the bench been the color in the photo, I would have given it 5 stars.  I'm considering painting the wood.