The couch was delivered in a box and we had to assemble ourselves, one of the side arm pieces was not properly built. the holes that were drilled into the couch side did not match the holes drilled on the arm side, therefore when we attached them (those that we could match up) the arm was way off. luckily we have a handyman in house so he re-drilled the holes so we could properly put it together. other then that, we do love the piece and it matches perfectly. pros: great lookcons: pricey, and wasn't made properly