Just received this bed and was excited to assemble it, but quickly realized 4 vital pieces were missing, including parts in “step 1” of assembly. For a bed that only has 20 parts total, missing 20% of those parts is unfathomable. We’ll see how the customer service is but I’m majorly bummed I have to wait even longer to assemble and use this bed. Wish I would have picked a bed that would have sent me all the parts.