This was our first order with Joss and Main so we were disappointed to receive the wrong rug even though delivered as scheduled.  I immediately emailed the company and even though the website says it may take 48 hours to respond they responded within 2 hours and the rug supplier within 4 hours.  They arranged for the pickup of the wrong rug and shipped the correct rug the day after our first delivery.  The rug was everything it was advertised to be, beautiful colors and perfect nap height for under our dining room table.