I ordered a beautiful rug and when it came I was so disappointed because it was folded so tight that the wrinkles and creases will never come out.  The edge is so ruffled that we trip on it every time  we walk across it.  I would send it back but your policy states that it has to be sent back in the same wrapping that it came in, well it was rapped so tight it has to be cut off.  Also the rug is very large.This is first thing people see when they walk into my home. So disappointed.