I loved the rug, but it had a flaw and customer service was awful!  Wanted me to send it back in same packaging.  I had to cut the plastic in order to get the rug out, so the same packaging wouldn’t loved the rug, but it had a flaw and customer service was awful!  Wanted me to send it back in same packaging I had to cut the packaging in order to get the rug out.  Would have cost as much as the rug to buy packaging myself.  The flaw is very noticeable, so I’m sure they saw it during their inspection but sent it anyway.  Very disappointed in the customer service.  I didn’t even get an adjustment.