Service at Wayfair was awsome.  The first rug received was folded and looked as if it had been a returned item.  We could not get the deep creases out of it. Wayfair sent us a new rug with in days. The rug does come folded but we rolled it up for a day and creases were gone
 This is a 10x14 rug. This rug is prettier in person. The quality is good.The colors are as advertised. It is rather thin but hopefully with a thick pad underneath it will be fine. I am overall pleased. I would recommend but warn the buyer it comes folded and will need work to straighten out