When the carpet arrived there were a lot of areas where the carpet looked like it was damaged. You could see straight through to the carpet base. Kind of like someone had cut out sections of the carpet. I really didn't want to go through the hassle of returning it so I used an old toothbrush to kind of "stir" up the carpet. After about 45 minutes or so of using the toothbrush it looked fine. I think the "damage" was just that it's not think and it was rolled and package when received and it has a very low pile. I works for what I need it for but if you are looking for a comfy feel on your feet kind of carpet - this probably isn't for you. More of an outdoor texture and feel than an indoor.