I was so excited to receive the Hamilton Beach Flexbrew Trio! What a game changer! My husband loves his k-cups and I love a brewed carafe. This brewer makes both perfectly! It not only makes great coffee, but has even given me much needed counter space since it eliminates the need for two separate machines to keep us both happy! The features are straight forward and very easy to understand and program. We have been using it for about a week with absolutely zero issues. Highly recommend this product for a great cup if coffee no matter what your preference is!