The mattress arrived a month late. I was hoping my Dad could come and stay during the Pandemic. He wasn’t able to and now on his own and not well. I called and called as I was desperate and Wayfair were not able to do anything to help. They couldn’t give me a number for Hermes delivery people so I could find out what was happening. Dreadful expensive experience. I had time off during the first delivery date to stay in for delivery. Wayfair then told me the first mattress was lost! The second mattress finally arrived and the box was battered and bag split. The mattress luckily only had a few marks that I was able to clean off. The mattress itself 
seems ok.