As I write this review, it is mid April 2022 and received this as a gift for Christmas 2021. I was super intimidated on having to learn how to use Design Space and program a whole machine to do what I wanted on whatever product. It does take practice, patience, and some youtube videos. There was a time when I did call customer service in which they have the patience with exceptional customer service. The moment the issue was resolved for some reason I felt I had Design Space and the machine figured out. Not trying to gas it up and all but this motivated/ helped me in all packaging and presentation of my upcoming small business. I must add that when I tell you, making kids shirts as gifts on short notice is super convenient especially when I’ve encountered so many kids having birthdays around the same time. Auntie (me) ain’t got no time to be running around for gifts :)