The unit came on time. We were missing one drawer. We called and without any hassle, the drawer was ordered and on its way. The instructions were not clear,  but my husband found really clear instructions on YouTube. It took my husband two days to complete (from start to finish - demo of the old closet system, painting the closet and then construction of the new closet system) I love it! I have much more room for all of my clothes and a plus is how nice and organized it looks.