went to reverse the door (highlighted feature on the web site).  lack of quality became obvious when the plastic pegs on the back of the plastic cover over the unused holes broke off during removal of the cover, despite being removed with much care.  both of them broke different pegs. same with the cover over the unused latch slot (tabs broke this time, not pegs).  tried online chat on messenger.  responsive.  wanted pics of parts.  then pics of where they go.  jumped the hoops only to be told to contact a service center, it is physical damage not covered by warranty.  tried samsung support chat on the web site.  connects to a group of "expert users".  they are still guessing what part i am talking about. buyer be very beware