We can only rate appearance and quality, as we determined that the fire pit was too large for our space.  The unit is well-packed, well-made, and pre-assembled.  The finish was flawless and we liked the look.  The return was easy with Wayfair.  We paid for the return (fair as knew the size before purchasing).  As soon as the item was picked up by FedEx with the prepaid shipping label, Wayfair processed the return.  Excellent customer service.