The Chairs are lovely -- but the box came split and open in several places.  To make matters worse -- there were 2 bags with the hardware to put the chairs together and one of the bags had split open and was EMPTY. Clearly the important bolts had bolted out the holes in the box.  We only received hardware for one chair-- What good is a chair if you don't have the parts to assemble it?
Could I even get through to customer service?