I love everything about this toaster! From its stylish design, to it's practicality, it fits my needs perfectly. There are 4 of us in my household, so a 4 slice toaster is a must. There is one heat dial which operates both sides of the toaster, and I find that either 4/5 makes my toast just as I like it - a nice amount of colour, but not too dark. My previous toaster never cooked toast with a crunch, it was always slightly soggy, however this little beauty toasts it perfectly, and each side comes out even. It also has removable crumb trays which make it super easy to clean too. Overall, a great addition to any kitchen, and an ideal toast maker.