When you pay the higher price for a SimpleHuman product, you expect superior engineering and design as well as attention to detail. This paper towel holder sits crooked so the roll is always at a slant. How annoying that slant will be depends on the person. Regardless, I expected better from SimpleHuman and this holder has been a disappointment in the looks department. Functionally, however, it performs fine. FWIW, I used a level to see if perhaps my cabinetry was the issue. It was not. The slant is in the bar that holds the paper towels.