As a massage chair, I’d rate it a 6 out of 10. Somewhat disappointed, but not sure it’s worth exchanging as it’s so big and complex to return after taking it upstairs. I’m 5’5” and fit in it fine, but my husbands 6’2” approx 240lbs and it’s too small for him in both height and width. We were hoping to both enjoy using it. Secondly, there’s no rollers on the legs, arms, or shoulders, just air that squeezes you Not sure how that helps, would prefer rollers everywhere. The back and waist rollers are very strong, almost too painful (especially if you’re a larger size).