I like the machine, I've never had issues with it.  It's always worked as expected...but the lid is not great.  The spout now barely opens when you depress the button to pour the coffee.  You have to sort of...half-press it down, because pressing it fully causes the rubber piece on the spout to somehow close again, so only a trickle pours out.  Also, when the carafe is less than three quarters full and you have to tip it more, the rubber in the spout closes and again...you only get a trickle.  To avoid frustration, after the first cup I usually just take the lid off to pour subsequent cups.  Part of the appeal of this machine is the vacuum sealed carafe that keeps coffee hot longer...but having to take the lid off to pour every cup after the first...really makes the vacuum seal non-existent.  I can't seem to track down a way to get a replacement lid, so I guess I'm stuck with this until I find a new coffeemaker.  Frustrating.