Delivery was quick and well packaged.  We had a question concerning the drain and the company was quick, responsive and helpful.  They were able to help us resolve the issue (which was a plumber issue, not a tub issue).  Impressed since it really did not have to do with anything on their end, but took action with us so that we could get the tub up and running.  Couldn't have asked for better customer service.  As far as design and quality, I would highly recommend.  Shape (curved back) makes soaking super relaxing and comfortable. The sitting floor of tub is perfect for myself (5'3" and my husband 6') Deep enough so that you are submerged comfortably as well.