I've had this pillow now for about three weeks, and for once, I don't have any complaints. It's not an overly soft pillow if that's what you're looking for, but the medium firm pressure is super comfortable and soft in it's own right. I am a back sleeper and it has been relieving most of my neck and back pain I usually experience with other pillows. I have been looking for not only a comfortable, but also an organic pillow for a year now and I think I've finally found it. Great pillow.