Many other reviewers seem to be very happy with the model. But like the other poor reviews, we find this model frequently does not add enough water leaving clothes dry and unclean (unless using Deep Wash/fill). This is not user error: we've watched the LG video, we're loading correctly and not over- or under-loading, using the correct type and qty of detergent, no soft water, etc.  Are there any prior cases with this issue in which LG asked the consumer to contact them for further support that contain an update from the consumer stating they were in fact helped and had the problem rectified? If so, what was the remedy?