My first experience with Wayfair. What a nightmare! They told me I could "easily" return the tub I ordered. After waiting WEEKS for it to arrive (had since bought another one so the construction could be finished) they charged me $160 to return a $500 tub.  And it took me over 12 hours sitting on hold over 2 weeks to get the return arranged (the website didn't work). The whole experience was a disaster.  We are renovating our whole house and were looking forward to using Wayfair.  No way! Everything about our experience was disappointing.