I liked the product I ordered but I was upset with your delivery procedures.  You sent the order in two different packages.  Package 1 arrived on time in in good shape.  Package 2 seemed to be lost and untrackable for a day.  It finally arrived a day late and the external box was in terrible shape( crushed and broken. The inside box that contained the mugs was crumbled a bit and had a puncture hole in it.  Luckily the mugs inside the box were not damaged.  I think you need to check with FedEx as to what happened.