I bought this waffle maker after looking thru A BUNCH of other makers. The one reason I bought it was because Wayfair said the plates were removable, THEY ARE NOT!!!
WTH, do the reps answering questions even look at the product the customers are referring to Not real happy with  Wayfair. I got rid of my last maker because it was a pain in the a** to clean. Train ur people better plez. To expensive to screw up for ur customers especially if u want to establish trust  repeat customers. UGH!