We had trouble with our original purchase,  but Wayfair quickly and easily rectified it. When the item replacement fan arrived it was perfect.  This is a great fan which quickly helped cool down our large bedroom. The fan is not silent, which my husband loves. He needs a slight noise to help him sleep. It is not loud enough to bother me, and I prefer to sleep sound-free.  Overall, we are very please with our purchase and Wayfair customer support.