Purchased about a month ago, and so far everything is as advertised. Flame effect is well rendered and the unit runs quietly in the background. My only criticism of the unit would be that the fan doesn't move a great deal of warm air, and what it does move is directed straight up from the unit instead of being vented  more to the front of the unit (vent baffles are straight up and down, not cantilevered). A small detail, but it does take the heat a bit longer to reach the sitting area of the room and precludes any type of shelf anywhere above the unit.
Happy with my purchase and hope to get many years of service out of it.