After setting up the bed I noticed some obvious damage to the posts that had been stained over but were noticeable and only cosmetic. After alerting Wayfair to the problem they quickly got back to me wanting to solve my problem. I had no desire to take it apart again as it was not structural.
Wayfair refunded me an amount that made me realize they actually cared!! I did not ask specifically for anything and was surprised to receive the refund. 
Customer service is alive and well and living at Wayfair!! I am impressed and do not usually write reviews. That is how impressed I was!!

Pros: Great optimization of space! Good looking unit and extremely functional
Cons: The allen keys broke as they were poor quality. It took a while to put together...Worth the effort!