Customer was not knowledgeable in that the unit comes with installation instructions, they told me it did not and they also told me that this recliner has a required assembly and asked me of I wanted to purchase it, it does not require,  I think training is required!    With my first and final purchase from Wayfair this has been the worst online interaction I have ever dealt with.  I will not recommend Wayfair to anyone with a positive response…