I am a very very unhappy customer. I ordered two of these boxes. One came damaged. I contacted Wayfair immediately. They quickly promised me replacement parts and that’s where the cutomer service stopped. It’s been three weeks and I have not received anything from Wayfair nor any communication. In the meantime, I had to use the damaged box because I was in desperate need of storage as I am doing renovations. I tried to cover the box with the tarp to keep out the moisture, but that didn’t work. The contents got wet and now they are mildewed. I want a whole new box, not replacement parts or I want a complete refund with free return shipping! I’m very upset!