1. upon opening the box, the chair is already scratched/damaged
2. the cushion, which appears ivory in product photos, actually looks like a crusty, yellowed one you'd find at your grandma's... who smokes a pack a day.
(i've photographed it here next to an ivory throw pillow for reference)
3. assembly instructions are not user friendly.
4. worst of all, the inset nut is not holding  to allow the bolts to tighten on either side of the chair at the back where the weight of a person sitting will be most heavily distributed.