When we first ordered after waiting for almost 2 months we got an email saying it was lost in transit which was extremely disappointing.  After dealing with customer service, they offered us 300$ store credit and ordered us a new one. Customer service went above and beyond and continued to update us and check in throughout the process! It took a month and a half to get the new sectional and OMG are we happy. It was worth the wait! The fabric is extremely soft and seems durable. It looks way better in person than it does in pictures. We chose to take the legs off and we think it's now at the perfect height. It came in two HUGE boxes and was easy to assemble. It was packaged very nicely! The double chaise lounge is a dream and it came with 4 pillows. We tried over 75 couches in stores and found nothing this comfortable and stylish. We are extremely happy with this purchase and would recommend in a heartbeat!