I ordered two of these for my bathroom remodel.  They arrived in separate shipments.  The first one arrived broken.  My only way to contact the company was online.  I filled out the request for a replacement.  I received an email asking more questions about the packaging and what specifically was broken.  They stated they needed this information before they could process the request.  I received a second email a few days later sent to my email address and another customer's email also.  They addressed the other customer with my order # and referred her to a website regarding her order.  I emailed back stating they sent it to the wrong customer, have heard nothing back so far.  I am very disappointed in Wayfair's customer service and return process.  I will never order from them again.