I think that was an items that should have never been resold or sold... They said it was open box so I assumed they had been return because it was hell trying to hang them with one hook... but instead these things were made available to the next customer to purchase.... this is horrible but I did manage to make them work out I have it to you a nail goodness and the appropriate nail is very hard to find in order for the nail not to show Sa it took a lot of work... I am so surprised that a company as big as Wayfair would allow such an item to be resoled