At the begging,  was scared to buy it online. The customer service was good except one female representative  who was  slightly snappy with me. But overall, the color is exactly the same like it looks on the picture, the surface is on the firm side ( i wanted more softer). Delivery was earlier that I expected. Great sofa with contemporary look,  now I have to buy a chair. The price is decent and unexpressive. Prior to buying on line, I went to a few furniture stores and the prices were much higher.