This kettle has worked well for us. I like the design of it and boils quickly. However, the plastic lid has completely cracked and nothing can be done to fix it. We take excellent care of our appliances so it’s not user’s error. It’s a manufacturer defect. I’m needing to replace; however, the reviews for other kettles by Breville seem not as good either. I’m disappointed that the quality has gone down and there’s nothing to be done to fix it but to purchase another one.