I bought this sofa because I loved how it would look in my space. The design fits perfectly with my décor. However, I encountered a series of frustrating issues with customer service, the FedEx delivery process, and the assembly of the sofa itself.  When I called customer service, they clarified that the delivery was supposed to come to my door in multiple, manageable boxes. Ultimately, the box was delivered to my door, but it arrived as a single 111-pound package. The entire experience was chaotic and stressful. The assembly instructions were poorly written. While I love the look and material of the sofa, I’m disappointed in its construction. That said, it is space-efficient, especially at the back where it’s thinnest, which is a plus for smaller spaces. In conclusion, I’m keeping the sofa because it fits my space aesthetically, but for the price, I expected better quality and a smoother experience overall.