LOVE this couch. It came in good condition, was easy to order. The wait is long but it's special made after you order it I feel like you shouldn't expect that in a few days or a week or whatever. My first gut reaction was that the cushions were a little hard and not as cushy as I wanted however it's only been a couple of weeks and they've softened quite nicely. My only complaint if you can call it that was I paid extra for the "white glove" treatment meaning I didn't have to touch the couch at all they'd deliver it, unpack it, put it where I wanted it, and take the garbage out with them. One guy came to deliver the couch and I had to help him get it in and hold it while he unpackaged it. However, I still gave it 5 stars because that's not wayfair's fault. The company was a private company wayfair contracts with. I didn't even call wayfair to complain about it, frankly it's not worth it and I still love the couch!