This is a fantastic buy- let me just say that off the bat. For the price-point there is hardly a better futon/sleeper sofa out there in the market today. That being said, yes it is a little firm, and yes, you probably need a pillowtop if you're going to use this as your primary bed. However, if you're buying a sleeper sofa in this price range you're not really looking to make a huge capital investment anyway. Go for it with confidence if you want to use this as a sofa or a sleepover bed for friends or a nice (REALLY nice) looking addition to your existing collection of furniture.