We didn't like the color and hadn't opened the shrink packaging, but when we asked for an exchange and the agent kept saying "sorry, that's policy, no refunds and all sales are final". There are newer companies out there which stand behind their products 100% and if you're doing your research, check them out. Not sure what we do with these sheets now...but I wouldn't risk buying anything online with Tempurpedic, you're on your own.