First time buying furniture online. We bought 2 Kaila sofas in Sunbrella Cast Silver. One had 2 holes and the other had a rip at a seam. I called Wayfair and they replaced the damaged ones. I am very happy with Wayfair’s service. The sofas themselves are nice. The Sunbrella material doesn’t feel like outdoor material. They do have a lot of thread sticking out at the seams, but can be easily trimmed. The throw pillows aren’t very good, but I didn’t plan on using them anyway. The sofa is big, which is what I wanted, but if you have a small room, be sure to measure first. Very pleased with our purchase.