It’s firm. Very, very firm. But I like the medium-high back on it. I like that it’s one cushion (bench cushion) vs 2-3 cushions. The fabric is fantastic, it’s quality for the price. Removing the covers is one of the easiest I’ve experienced on a slipcovered couch. The only thing I’d change is making the bench cushion a bit more plush, it’s wildly firm, you can almost feel the springs…. Add a foam or feather top  layer… but 4 stars!