The chair arrived when they said it would. The assembly instructions were excellent. The parts were all very well wrapped and ready for assembly. The screws were all well packed and simply labeled which made it very easy to follow the instructions. They even include an extra screw of every type just in case you break/lose one... that is such a nice touch. They provide all the tightening tools you need, all I needed to provide was a knife to open the (excellent) packaging.
Once assembled, the chair is ready for use... and it is great.