The hand rest is very unstable and warbling.  I have had to screw is several times unsuccessfully.  Can you, therefore, let me know what to do. I am not sure if this is the right place.  I am looking for where to complain and get this sorted.  I can hardly rest my arm on the armrest. Can you, therefore, forward this to the appropriate department? Product Details: HMCM2139 High Back Recliner Swivel Executive Chair Charlton Home. Order date 2 Sept 2018 Invoice number 2578650338.