Shipping was a little off but the mattress is great and was packaged well. We've had it a few months now and its just as comfortable as it was the first night we slept on it. A little disappointed that the sides  have no support at all, try not to sleep too close to the edge! I can't sit on the edge to put my shoes on, I just sink right off the bed. Other than that its a nice buy.  Firm enough for me and the right amount of softness for my Mister. 

Pros: Price, easy of use, comfort, not too firm and not too soft
Cons: no support on edges of bed, memory foam gets a little warm