Overall, we love the chair, and especially for the price. I purchased 9 of them for my dental office reception area and patients have been giving a very positive response to the chairs' style and comfort. Relatively easy to assemble, just remember NOT to tighten any parts until everything is aligned and positioned properly. If you tighten each part as it goes together the last few holes won't line up-- but not a problem if you tighten everything at the end! This chair is listed as Baucom LEATHER Guest Chair, but it is NOT leather. Read the product description-- it is a high grade vinyl material. I still gave it 5 stars because all patients commenting on them have said "I love the new LEATHER chairs"! Very sturdy, and a quality vinyl is easier maintenance and may last longer than a low grade leather anyway. Would not hesitate to buy again. Ordering and delivery easy and prompt. Thank You.