I've ordered several different rugs from your site recently and this is the only one I've had issues with and is probably my least favorite.  The colors are listed as brown and ivory, but the "ivory" color is more of a greenish/grayish taupe color.  I called in and spoke with a service rep and also emailed pictures.  She sent a replacement out right away.  The replacement rug was a little better in terms of color, but it's still not ivory.  The entire rug is MUCH darker in person than it appears to be online.  I went ahead and kept the second rug just because I didn't want to have to deal with sending it back.  It's okay, but definitely not my favorite.  Because of the color issues I'm giving it a lower star rating.