These chairs are beautiful! They add an elegance and glam look to my dining area and are very firm. I had an issue where on of the chairs did not arrive with sufficient hardware but I called wayfair and they shipped out an extra hardware packet at no extra cost. I also had an issue where one of the chairs arrived with a hole and I called wayfair and they shipped out a brand new chair also at no extra cost. I did not have to shipped the chair back or send pictures of the chair in question. The level of trust wayfair has with its customers is awesome.  This kind of customer service is not found everywhere. Thanks Wayfair!