The fan was a gift and it is fantastic!!  Customer service was terrible.  I was shipped the original  light and it was missing a couple crystals.  Instead of sending me the couple crystals they sent a whole new light.  And charged me over 
$100.00 to expedite the shipment.   I just wanted the the crystals. Did not need the light or the expense.  Customer service never responds.  So unlike wayfair.  Room for improvement