The original bed arrived and, while beautiful, was a bit shoddy. Specifically, the screw holes were WAY out of alignment (we’d have had to screw the footboard on upside down on one side - other side was correct) and the white frame had several deep gouges in the metal. Contacted Wayfair and they were AWESOME to deal with! They made it right with no fuss - because of that, we’ll definitely continue buying from them!