I've been positively supporting Wayfair. It's great. I didn't have any problems with my bed. But, I'm trying to put together the platform frame that my Mom got for herself and I keep running into missing hardware. Minor details that are extremely important. So, FYI, if you order a bed frame from Wayfair, read the reviews and believe them. My Moms frame had missing hardware comments on the reviews and it proved to be true. I mean, it's fixable but, my Mom has had to make two trips to Home Depot for the parts. It's kinda hard to wait for new hardware to be shipped when your mattress has arrived and you gotta get it out of the vacuum sealed bag within a specific time frame. It was an inconvenience. And my Mom spent extra money, which she shouldn't have had to do. It should have been right the first time.