While it is still a beautiful piece, the rug has more brown tones than gray tones, and most disappointing was the condition in how it arrived.  It was rolled up and flattened so when it unrolled it looks like an accordion.  It's been a week and it still has not flattened out.  I contacted customer service and asked how can I safely removed the wrinkling and was told "the rug has been rolled up for an extended period of time for shipping and storage" and to let it sit.  I'm hoping it will settle so I don't have to return it.