I ordered the wallpaper and within 5 min I contacted customer service, because I was looking to modify my order and never heard back from them.The wallpaper arrived two days after (which was really fast) and it was beautiful. The process was definitely not as easy as expected and we found it impossible to paste it without leaving noticeable wrinkles and eventually gave up. We still haven't been able to put it up.I just wish the videos were a bit more realistic, as it does require a lot of precision and skill and it is not as easy as showed. Also, panels shouldn't be precisely cut as advised, so that you have some room for error at the top and bottom.