Arrived within 48 hours of ordering, days ahead of expected delivery date. Super customer service via email to replace bed post which originally was 1cm too short for head board. This was an obvious gap in the bed frame. Replacement bed post vast improvement but still a tad shorter which is not obvious but I notice as I know it is there. My daughter is very happy with the bed so decided to live with it rather than having to replace bed post again. It's the first time I have ordered a bed online without being able to inspect product first, not sure I would do it again.