First grill came with cracked lid and broken cooking grates. After multiple emails to get new parts I was sent a bag of screws. Irate phone call placed, was finally told parts couldn't be supplied, so new grill will be sent.
New grill arrives, right out of the box grates are broken worse than first one. So once again, same email routine of send pics and we will replace parts.....which I already know they can't do. Rather just get refund at this point and buy parts myself.
Love to review grill, but over a month later and I still don't have a usable one.