Was so disappointed when we received this - came in dented and a piece was completely broken in half. I dreaded calling about it and the idea of having to send it back and wait longer for a replacement was upsetting. I was so impressed with the customer service when I did call - they immediately apologized and told me a replacement was on the way, no questions asked. I don't even have to send the broken table back, I was told to donate/dispose it however I wanted. The table is exactly what we've been looking for for our nursery so I was happy to hear that the replacement will be here by the end of the week. This type of customer service will definitely keep my business with them.