I've had the same 10 cup Zero Water pitcher that I loved for a decade until I dropped it and shattered it, so I bought this 12 cup pitcher a week ago and I'm very disappointed in it because if you tilt it too little when it's full it spills and if you tilt it too much like I do when I fill my coffee maker, comes out too fast and spills all over my coffee maker and counter.  I'm pretty sure I'm going to return it and check out the smaller version.