We installed this faucet and soap dispenser in our new house 4 years ago.  The soap dispenser lasted about a year, then stopped working.  Cust service was great and they replaced it quickly.  after three and a half years, the sprayer unit at the end of the pull down hose malfunctioned, and also the valve in one of the handles started to leak.  Again, customer service was great and replaced the items quickly.  I question the quality and durability of the product, but I have no problems at all with the customer service.  Very helpful, very friendly and quick delivery.