The clock was broken when we got it. Luckily my husband is an engineer and was able to fix it. It was the mechanical part of the clock that was broken. It was just so big and heavy, I didn't want to go through the hassle of sending it back. It was just kind of a pain, because it took my husband about a week to fix it. But now that it is fixed, I think that it is gorgeous. It really looks great! I give it 3 stars because of the problems.