Purchased the FloorMate Deluxe Hard Floor Cleaner because I have a fair amount of textured tile that would shred a sponge mop. The machine did not work as engineered, meaning it did not suction up the dirty water. I used it three frustrating times before calling Hoover's Customer Service. While on the phone the rep had me do various things to try to improve the suction, without any success. The company sent a replacement after I cut the electrical cord and sent them a photo as proof. The replacement machine works as it should, suctioning up much of the dirty water. The machine easily tackled some gooey mass that was hiding under the trashcan. I am now confident my floors are clean. While it is not as easy or as quick as mopping, mopping is not an option and it sure beats getting down on hands and knees to scrub! I would give 5 stars if it took less time.