Well, the first one didn’t work so I was really upset, however WAYFAIR REPLACED IT IMMEDIADITELY AND FOR FREE AND WAYFAIR IS MY FIRST CHOICE FOR FUNITURE FROM NOW ON!   The chair is great, super cushy, it rocks a bit as it lifts but overall it’s an excellent chair and a great value. I donated to first one to a home and although it doesn’t move, it’s still a soft cushy chair for reading and sitting in. I needed the incline to work for my dad who’s in a wheelchair and it has helped as I thought it would. Great chair, great value, a bit on puffy side but uber comfortable.