I bought my Hoover power-dash-pets carper cleaner 4mos ago.. Works great on my carpets considering i have one small dog that makes a few messes. Only had 1 minor issue with machine and the Hoover customer service was really understanding and quick to reply to my inquiry. Thank you for making me a loyal & happy customer of Hoover & family. Been using Hoover cleaners, Dirt devil vacumn , and cleaning supplies for over 32 yrs. Sincerely Lisa