Arrived on time, all necessary parts intact, nothing torn/scratched, stained. Directions for assembly easy to understand, images clear. Heat is mild @ best."Massage" is more like a shiver.(if you live in apt bldg, the residents on floor beneath you might be able to hear the vibration of massager. I didn't think it was disturbing.) Most importantly it reclines & raises as advertised.I'm satisfied. I did purchase 3yr Allstate Protection plan.