Bought 2 of these heaters - one came with a slight gash in the hose. Contacted Alex at CS via email (sent him some pics too) and he replaced the ENTIRE head at to cost!
                    A month or so later I noticed that one of the heaters had issues with the poles not tightening - contacted Alex again, with pics, and he shipped me 2 new poles without charge!
                    Just can't beat a company like that!