When I first removed the plant from the box my initial reaction was to put it back in the box and request a refund.  It didn't look much like what I was expecting.  It obviously needed some shaping but the first leaf I tried to shape fell off in my hand.  I place the plant in the spot I had planed to put it and left it for a day.  I saved the box just in case.  I placed the plant on a table and gentle tried to work the leaves, pausing to see the effect.  I still have the plant after 3 days and in fact disposed of the box in this morning's pick-up.  Each time I work on the shape or twist a leaf to a different angle, the over-all effect improves.  I don't love it yet, I just like it.  It's growing on me!