We bought this appliance in part because of online reviews and in part  because we have owned other GE Profile appliances and they have worked very well. We have only use this appliance a couple of days however, so far so good! the other reviews speak for themselves as to how wonderful this micro/oven works! Plus my wife is short (5'1) and now the microwave is so very easy to reach! would purchase again for sure. It is the crowning glory of the kitchen.