We love this ice maker.   This is a replacement for our first one.   We scheduled repair of the original through the app.  When the repairman called to verify the appointment, he indicated they don’t have replacement parts or service these ice makers.   We would need to buy a new one.   We tried to repair the original and completely broke it.  I think maintaining it better (regular cleaning, periodically using vinegar/water mix to battle scale, etc) will make it last longer.