1st recliner had scuff marks and small hole in bottom. 2nd recliner they sent back and forth for a week to other places. Also was supposed to get a discount if I used their app didn't happen. When I reached out to their text support, they were rude and unhelpful. I will NEVER  order from them again. Since it took so long to get recliner,  I just kept them and hope small hole doesn't expand.