We ordered 18 of these as gifts for our wedding parties. The customer service was phenomenal and the delivery time was FAST! My husband and I got one for ourselves as well to give it test run. It's everything you need in a bag! Keeps beverages cold, and it's comfy to walk around in! Can't wait to give them away as gifts so we can FINALLY brag about them!! No need to carry around a boxy cooler anymore! We will be back for more...