My score is based upon the fact that I have yet to receive any assistance from this company after contacting them by phone four times and email twice to obtain replacement parts for two pieces of the bed (headboard and one drawer face) that are damaged. Three of the calls I made were answered by a answering service and not the company's customer service. The damage also couldn't have happened during shipping, so they must have just decided to damaged parts. So I still have not been able to put this bed together for my daughter. I am very frustrated and disappointed in the lack of customer service.