I do love my toaster, it took me few days to make my husband agree to buy it from KitchenAid, but when I took him to the store and we compared different companies, KitchenAid was the sturdiest one. We love quality of it, the buttons works and it does it's job in general. It took us a while to figure out which level put our breads on, but now we are happy users. [This review was collected as part of a promotion.]