Otis hates to be in it but it seems very well built and durable.  He has scratched at the door a bit with no signs of wear.  My only complaint is the padding. It has like a Styrofoam pad inside the zipped pouch.  I do not know if this is the padding that is meant to stay in there or if it was just for packing.  I looked in the box expecting to find some sort of stuffing or pad to replace the Styrofoam piece but I did not find anything.  It is supposed to be safe in washing machine but I am weary of this Styrofoam piece.