The oven itself is a nice looking product.  It works well but it has some design flaws that need addressing.  The alert tone for the timer and the tone telling you when the oven is preheated is so quiet it can only be heard if I am standing right next to it.  The first thing I did was go through the menu to turn up the volume only to find it was at max volume already.  I have to use a separate timer which is an annoyance when I spent so much for a new oven.  I also wonder, could that be a safety hazard? The preheat times are twice as long as my old oven but this is because of the enclosed coils.  I guess there is a give and take with this.  The enclosed heating coils make it so you can use the steam clean feature but then it takes 23 minutes to preheat!  Not ideal but what can you do. The oven works well and seems like a quality product besides.  I do like the pull out bottom shelf.