I was very excited to receive this sweet little toaster. It's design is nice, clean and compact. We started using it as soon as the box was open. We noticed one quarter of one piece wasn't toasted at all. So in went another slice, then the other side had a full quarter section that wasn't toasted. The consistency was different each time. Eight slices later we decided that it is what it is. We couldn't figure it out. Watched the burners during toasting, found an area of the lightest section to have very little heat generated. But that didn't answer why both slots did this. I'm hoping it was because it was new and it will improve. Had to stop with the toast, there's always tomorrow!