The material is soft and feels nice to touch. It's a long, long time since we've had a new bed. I bought this one because my husband had an operation on his hip and he needed a firm bed, once home to help him recover. The bed ticks all the boxes and as a bonus it's beautiful. Thank you for delivering the bed to us as quickly as possible. 5 stars for the service and the delivery men were nice and polite...thank you.