I received this appliance as a gift and was skeptical at first. I never would have bought it on my own as it seemed like a gimmick. It has turned out to be one of the best things I have in my laundry arsenal. It's easy to use, heats up quickly, and does a great job of steaming clothing. My only complaint is that the fill hole in the reservoir is tiny and difficult to fill, especially since I'm pouring distilled water from a jug into it. My solution was to buy a plastic condiment dispenser, the kind with the pointed top that you'd use to squirt mustard or ketchup out of. It's easy to pour the distilled water into the dispenser and then squirt the water in to the steamer reservoir.