This item was easy to use. The quality is good; the item is durable. I thought the proportions of the pitcher and the water reservoir were weird, but it makes since because of the amount of water you may need for your coffee. I plugged the item in and followed the directions in the booklet to make ice coffee. I poured 4 oz of water in the resevoir, then filled the pitcher with ice to the max line, then put 8 cups of ground coffee into the insert that goes inside the pitcher. Last, I pressed the over ice button for the item to start working. It took about 5-7 minutes for it to finish and the coffee was very strong. It did drip out little by little but I think that was to make sure the hot water that passed through the grounds didnt just melt the ice once it hit. Overall, very good product and works as advertised.