Ordered two of these rugs. Two rugs came…but one was a completely different color than what I ordered. Customer service was horrible. I did what they asked and requested a replacement online. The replacement was supposed to come the next day. It did not. The item is now placed on a hold for some sort of an internal credit recovery review. Which means nothing to me as a customer. I expected both rugs to be delivered days ago as I ordered. I have no replacement rug, no shipping date for said replacement rug. So I actually ordered a brand new rug of the same sort… And I don’t even have a shipment email for that order even though it said it was supposed to deliver tomorrow. So disappointing and just horrible.