Like many others, we really liked this product (aluminum pot, easy to use, reasonable price, etc) until the lid broke.  It appears to be a great product with one weak part.  Customer service did respond quickly and sent a replacement for free.  Therefore, I am increasing my rating from 1 star to 4 stars.  We are about to purchase another kitchen appliance and Black & Decker will be back at or near the top of what we will be considering.