Really satisfied with my chair. Although a lot of the comments on here said it was hard to assemble I did NOT think that was the case. It was very straightforward. The chair quality is good. It’s not too squishy or too firm. If I was to say if it was closer to one or the other I would say it is a little more on the firm side but that’s not really a bad thing in my mind. The massager is good. The lumbar support is a little large but breaking it in it seems to feel right now and REALLY gives u support which is what I was looking for. The neck pillow I have to pull up a bit cause I am a bit taller but it has an elastic to allow u to pull it up to your neck height. Over all I feel like it gives me the support I needed as an editor sitting in front of the computer for hours and hours on end.