I own a kitchen and bath remodeling showroom. I bought this to replace a regular old direct line drip coffee machine. I wanted to provide a better experience for my staff and my clients. We have been blown away by the coffee this makes! All day long I hear it working as my staff and customers are drinking it. The taste of the coffee is great and the froth on the milk attachment is perfect. We are thrilled and I would whole heartedly recommend this to any serious coffee drinkers. I think my employee happiness has gone up significantly just from this.