Wayfair was very easy to work with. Loved that the couch came in seperate pieces; I have a very difficult hallway to get furniture in. Putting together was fairly easy. Couple hinges we had to unscrew and then rescrew. The couch is stiff but comfortable. Nothing a good accent pillow couldn't fix. Down sides: the back pilllows are a touch too small; they don't fit the width of the couch. Also the seat cushions aren't moveable. 
Overall a nice couch for the cost