Well, this fountain is beautiful, but I think it would look even better if I could see it work.  The packaging is horrible.  The first fountain I ordered never made it to my door.  After waiting 9 months on a backorder, I finally received my fountain.  The box was torn, smashed and barely holding together.  To no surprise pieces were missing and I am yet to see my new fountain, that I waited 9 months to get, work.  I called the technical support number to get the missing pieces, left my contact information, but have never been called back.  In a nut shell, the packaging is horrible.  I don't think the first one made it to my house because the package probably fell apart in transit.  The second fountain was missing parts because of the packaging.  I would really just love for someone to send to me the piece I need for my fountain to work.