A few days after receiving this product I contacted the customer service and told them the cushion at the back of the couch rip as soon as I touch it. Bear in time I've waited over a month for this couch after placing a previous order and received the wrong couch. When I called customer service they decided to give me a credit of $95 dollars. After receiving the credit a few days later I notice another rip in the couch and then called wayfair again. I told the person I want to return this couch I didn't use the credit so they can take it back. They refuse!! I am not stuck with a couch that has two big rip and paid over $300 and it hasn't even been a year yet.