I order this piece on line along with a couple other things.  I won't go into the details outside of the experience has been a nightmare.  It is absolutely impossible to get a hold of customer service.  I have left messages and used their website for over two weeks.  No one ever calls me back.  As far as the ottoman is concerned, it arrived with the legs not attached as you would expect.  However, when I went to attach the legs there were no pre-drilled holes for the legs to attach.  The legs are preformed plastic and even have a raised notch intended to fit into a pre-drilled hole.  Now i can't get a hold of customer service to find out what to do with it or the other pieces that I am having issues with.  Like I said a nightmare.