Very pleased with this purchase. As I was putting on the feet I noticed a small cut in the material (like from a box cutter). I called right away and the customer service agent was fantastic! They ordered a replacement piece that was shipped same day. As I was preparing to send them a photo of the rip and write down instructions on how to reship the damaged piece back the agent told me that I could just dispose of or donate the ottoman…or keep it as a back-up. I was stunned! Our family room is actually pretty big and we have both of the ottomans side by side. The storage is great! Our 5 & 6 year olds have been walking and jumping across them daily and they've held up great. Very pleased with our first Wayfair purchase!