I called the order in to Meghan because the chairs needed to be delivered to a second home not before a certain date. I was assured that it was all taken care of. The chairs arrived to an empty house three days too early. Wayfair really messed up and after 15 phone calls at 30 to 40 minutes each, I was told they would be delivered on Friday. Friday came and went and no chairs. I then spent about 8 hours tracking Fedex. Wayfair did apologize and issue a 10% refund however that certainly did not make up for the trouble. As for the chairs, they are ok but extremely rough so plan on having to use a cushion if you purchase them.