We received our mattress quickly. Based on the suggestion of other reviewers, we unpacked the mattress and let it air out for a night in our garage before bringing it inside to sleep on. A chemical-like smell still remains after 5 nights, but I believe it is fading. It is very firm, which my husband likes. I'm still trying to decide if I want to grab an inexpensive egg shell crate mattress cover for it to soften it up some. Overall we are happy with the price and the product itself!