The service was great. But that's where my praise stops. The high price was supposed to be justified by the miracle of better sleep. However, this mattress is no better than the 20 year old mattress it replaced, and I am back to sleeping on the couch just so I can get a little rest. We even got the free mattress topper that was supposed to improve things, but it didn't. We are poorer than before and still not sleeping better. Our joints still hurt, we can't get comfortable. This mattress is all hype and offers nothing a regular mattress for far less money can offer.