Chandelier was very well packed. When we were assembling the light, the piece P-10 did not have both ends threaded. I emailed Wayfair and within a day they had replied, contacted the manufacturer, and a new P-10 was shipped out. The light is finally up and it looks great in our small entry. So...4 stars for the problem, 5 stars for the quick response, 10 stars b/c I love it! Now I'm looking at maybe the 20" for the dining room!