This is a nice looking headboard. It is not perfectly finished but decent for the price and gives a good overall look.  There was a crack in the wood on the front right corner from a screw hole done at the manufacturer. I didn't feel the need to return it and they gave me a decent discount for it. 
Customer service at Birch Lane was quick and easy to work with, however there was a bright pink flyer in the packaging that said "ATTENTION Please do not contact the retailer where you made your purchase!" It says for damage, contact Atlantic Furniture, which I did. After two days I heard back from them that I needed to contact the retailer.  So, they could clarify their procedure a little more.