very poor online business practices to be dumping your problems on the end user who is using this service for convenience. Instead I have to deal with the most inconvenient situation possible while i already have a busy enough life and family I'm currently dealing with. after approving a refund for a totally damaged item, now they told me to investigate charities to get this thing removed. its a 7ft 300 pound box and it has become my problem to deal with. worst purchase ever.