This chair is super comfortable. I bought a “task chair” in October 2020 and it has been so uncomfortable to work from home in I finally splurged on this chair during Way Day and I’m so glad I did. I work from home every day and my back discomfort and tight shoulders are gone. This chair is firm but not too firm and has great lumbar support. The “metal” finish on the arms is just painted plastic and has some imperfections or it would be a 5 star chair.