Price: Excellent!

Availability of Product: Could be better - had to wait to be able to place an order; Notify Me When Available option didn't.

Customer Service: Phenomenal! Had a question on pricing which was handled extremely well - very satisfied.

Product Quality: Good. Bed frame had some glue gaps that weren't completely painted - needed some touch up. Bed we are still getting used to, but after about 20 days we are noticing parts of the mattress that are firmer (the parts we don't sleep on) than others (the parts we do), which is causing valleys where we sleep. This is our first all-foal mattress, so this may be a function of foam vs a problem with the product.

Delivery: Very good. External packaging was damaged when they arrived (2 boxes, FedEx driver noted it), but product was not damaged when we opened it.

Order-to-arrival-time: Good. Received products within 2 weeks of order.