I ordered 2 sets of chairs the week of Christmas.  The box arrived in decent condition for a ground delivery.  Upon opening the box and trying to assemble the chairs, I discovered that the hardware was missing.  I called Wayfair immediately, the customer service person apologized, and ordered the hardware to arrive 10 DAYS LATER.  The second box arrived approximately 2 days later.  Again I opened the box to discover that only one hardware package was included in the box when two packages are required for two chairs.  Once again, I phoned Wayfair and was told that new hardware should arrive before January 17.  So after a period of three weeks, I have one chair assembled out of the four I paid for.  I would have liked to have given the chairs 4 to 5 stars, but the hassle and the wait makes for a product I've already paid for makes TJ Max Home Goods more appealing.