I recently purchased 4 of these side chairs and they were delivered as promised, right on time.  When my husband went to put them together, 1 of the chairs was very lopsided and was unable to be adjusted.  We called customer service and they were very apologetic and sent us another whole set immediately!  Excellent customer service! these chairs are comfortable, well-built and match our Tuscan themed home beautifully! We have had nothing but great products, shipping AND customer service from WayFair!