I ordered the bed, and it came with some flaws - stains on one of the posts, and the bar at the top of the footboard and headboard was "cloudy" with grey showing through, as if the white was sprayed to thin.  I called customer service, and replacement parts were immediately ordered.  I then received an email stating that the parts were no longer available, so a whole new bed was shipped.  That one looked great and was what I was looking for - white, not antique white, solid, and pretty.  The best part was I didn't have to return the flawed bed, so not only was the whole process hassle free for me, I have a second bed that can be stored until I need it in a spare room, or one of my kids needs a queen bed.  It has some flaws, but is still totally useable.  I love the bed, and will use Wayfair again.  Customer service was great.