When we received the box, there were no instructions on how to put it together. Once we received the instructions we had many missing parts. When we requested them to send us the missing parts, they advised that we needed to show proof of purchase and send a picture of the barcode label from the shipping box. We sent the barcode and a copy of our credit card statement showing the charge from Wayfair. That was NOT good enough. They wanted the original invoice that we received from Wayfair. We have yet to get the needed parts to put the desk together. We are getting close to sending this product back and we will certainly NEVER buy a piece of furniture from this company.