Horrible quality and service, even for the price. The bed came in on time (the only good thing about it) but it was missing the instruction manual. It took 3 days, 10 calls, and 2 emails to finally get the digital version. Then, when I finally got the instruction manual, the letters and numbers on the individual pieces of the bed were not correct. On top of that, some of the holes that should have been in place for the parts of the bed were not and the package was two screws short. Also while trying to build it the cheap wood gave me splinters. Overall, not even worth it for the cheap price.