Dresser arrived and after 3 hours assembling, the drawers didn’t fit.  Called customer service and sent pictures and it was determined by rep that pre-drilled holes were in the wrong place.  Recommended disassembly and order replacement side and back panels and start over.  I asked if we could possibly get discounted assembly because this had already been a lot of work and was told ONLY remediation was 10% discount on NEXT order.  You sent me the wrong parts and I have to spend hours assembling, disassembling and reassembling?? It is clear customer service reps or manager not empowered to make it right for the customer and that was disappointing.  Not the experience I was looking for.  A nice birthday gift has turned into a ton of work that would have been avoided if parts were correct.  Dresser looked pretty though.