I bought the area rug thru an agent and when I checked it online it said that the rug pad is free. I told the same thing to the agent and she put me on hold for 15 mins to get the free rug lag for me with my order of area rug. Finally I bought it and she said I'll be getting the area rug along with the rug pad. But there was no email about the rug pad too so I didn't get the rug pad with the area rug. When I called back another agent says I have to buy it since there was no notes on giving rug pad for free.. So disappointed and wasted 15 mins of my time, I should have rather bought it online instead of wayfair customer support.. 
Note: I like the area rug though. Very vibrant colors and creates a pleasant mood.