We ordered a king size comforter with the knowledge that it would arrive before we return to our winter home.   The order arrived one day later than excepted delivery date of 12/7 and it was the incorrect size.  

We reached out to customer service explaining our situation and this mishap is costing us money and time that we just don't have.

We offered two solutions to the problem that would make us a repeat customer:
1.  Send us the correct size and overnight or 2-day shipment the new size.
2.  Issue a refund and tell FedEx to come pick it up.

Both options were turned down.  We are totally unsatisfied with YOUR incompetent employees or procedures.  Your company makes the customer go thru hoops and hurdles.  We have paid for product in which we didn't receive and yet expect us to drive our car, use our gas, and put more ware and tear just to drop off the wrong product to get a refund.  

Why is the customer being punished for errors made by your team!!!!