About 6 weeks ago I tried to order this runner but it was out of stock.  I called in and spoke with a representative and explained I was looking for a low profile runner.  I was given the stock number and was informed it would be back in stock on October 7th.  I placed muy order a couple of days after that.  When I received it, it doesn't appear to be a low profile since my door's weather stripping gets caught on it.  What do I do?
Betsy