First they sent me a completely wrong rug (brown neutral and low pile) but they quickly refunded and sent the correct rug so that was good. This rug is soft to the touch but does shed (not a big deal) and is more blue green than a true green which is a bit disappointing. I wish it looked more like its picture. Also the rug is  it very thick and you can feel the jute spine in between the shag...not unexpected given the price but worth noting.