Ordering and delivery was quick and efficient, however when the bed arrived the headboard was damaged with a small rip on the back. I contacted Wayfair by live chat and provided a photo. The customer service I received was great and the advisor said they would send a replacement headboard. I was happy with this. When the replacement headboard arrived a week later, it was more damaged than the original. It was ripped on the front and back, the feet were scuffed as if it had been dragged along the floor and part of the plastic panel inside was snapped and had ripped through the back of the headboard. Again, I contacted Wayfair by live chat who were helpful and apologetic, they offered me a discount of 20% but I decided to return the bed and get my money back. The refund was processed straight away without fuss. I’m happy with the customer service I received but I’m so disappointed with receiving damaged goods twice. Perhaps it’s down to the courier?