I love my area rug, it is beautiful for the price. 
I had a problem that my rug was shipped to an old address. I contacted the customer services and it was fixed by Arin Partin - Case Management. She called , left message and emailed me about my shipment. It arrived later than expected but Arin was wonderful, she was very helpful and responded back to every question that I had. Thank you Arin!
I love my area rug and will purchase more items soon.