I have called and sent a email as requested with pictures of my comforter. It has several runs in it and the stitching or poor. The runs getting worse by the day. My last crosgill comforter lasted 20 years. That is why I paid what I did for a second one. I love the quality and weight of these comforters. I feel that , hey sometimes it happens and it should be replaced. I feel like I am being bounced around like a basketball. Mayfair they are you vendor and I think Im a good client, why should I have to fight the fight. Greg