This comment is for all the items - it was one order - Returned one rug and one pad - returns should not be so difficult.  You have on your website that you do replacements but I was told that is not correct.  Please issue a return slip with your items so we can save a lot of time and effort in returning items.  
The first problem I had was the cart totals did not total correctly - had to call customer service.  Please fix your site.