When I received my tree several strands of lights didn’t work and on of them was cut in half. There was also a broken branch and several bent. I spoke to the company that shipped the tree and all they would do was send me replacement lights (which I have not received yet) and would replace the broken branches NEXT season or I could send the entire tree back in which I would have to wait for them to receive the tree before they would send a replacement. I chose to keep the tree and try and fix it myself because my little boy begged me not to return it. I’m extremely disappointed in this product and will never purchase again!!