This pillow case was exactly as I expected. Was clean and well packed and material is supper soft and durable. Great addition to my Jenkinsburg comforter set. The Shan does not come with a filler pillow so you will have to buy one. This is just the sham. I also had a problem with delivery on this item but WAYFAIR stepped up and made receiving a replacement super Easy as they always do! Definitely recommend this Pillow Sham!!