The five star rating is for Wayfair service.  The chair is just what I wanted, firm seating and fit perfectly in my small T.V. room. The legs were easy to attach and the and the construction was good.  The seat pillow is not removable so cannot be flipped.  However,when the chair arrived the writing was upside down.  I immediately called Wayfair and they ordered a replacement chair from the company......that chair also had upside down writing.  I gave up and it is now in my bedroom.