The individual who was sent out was great. He tried is very best to get the furniture assembled as it should have been, but given the condition of the furniture we received, it was impossible because the furniture was damaged. I would have gave this service 5 stars, but they only sent out one person to carry all those heavy boxes and as a result, my sons had to help him lift those extremely large and heavy boxes. Of course, this is no fault of that individual, but it is a reflection of the company wanting there employees to do more with less. Its crazy because that is truly a safety issue and I would know because I am a safety manager for a federal agency... Other then that... 4 stars for the service that was provided.