The pillow was beautiful, but with 2 issues, first being the insert was to small for the cover, so lots of extra room a 20x20 cover should have a 22x22 insert to make it full and this did NOT. The other and main issue was the pillow was a bit dirty(black) dirt) because whoever packed it up for delivery didn’t put it in bag only the shipping bag and that mush have ripped in the delivery truck and slid all over the floor (not protected) of the truck or warehouse (who knows) spoke to consumer service and sent her a picture of the pillow. She was very accommodating and even started on the phone to help me email her the pictures of the pillow that I had taken. She sent me out a new one right away. Very smooth and helpful.