1 ordered 1 stool--arrived and it could not be put together as the holes did not line up so the screws could be inserted.  Called customer service and they sent another out right away, no hassle.  Second stool arrived and 2 of the screws were welded together.  Called again for a full refund and they were again great.   Wish the product was nearly as good as the service.  Waiting to see if they need to have these returned (obviously I am ok with returning them, but as they are 15 lbs each, I don't want to have to lug them any where).  Time will tell if the service continues to be be great.  Wish product was great!