I received this product about a week after I ordered it. I was very pleased as to how fast it came. The box was damaged when I got it, but I decided to open it and put the crib together anyways because I was so excited to see what it would look like, and I didn't want to have to wait to have another product shipped to me if this product was damaged. After I put it together all by myself (I am 7 1/2 months pregnant) I found where the product had been damaged. I emailed wayfair and told them about the damaged product, and they emailed back right away and offered me a replacement piece, or 10% discount on the crib as is. Since the crib was already put together I decided to go with the 10% discount. I was very happy with the customer service, and the crib is wonderful. It is very sturdy, and obviously easy to put together if I could do it alone! Thank you Wayfair!