I needed new pillows and saw an advertisement for a buy 1 - get 1 free. I purchased these pillows due to affordability and the adjustability. When I received the pillows, they did not have any extra crushed memory foam for adjusting them. I contacted TEMPUR-pedic to inquire about the extra crushed memory foam to adjust the pillows and was told the adjustments are only for removing the memory foam already in them, not being able to add more foam to make the firmer.