I ordered this crib for my first grand baby. I wanted my daughter to have a place to put him down when she comes to visit me or when he comes to stay with me. The first crib I received was missing half of its hardware. The left piece of the crib was pretty scratched. I was disappointed but called right away and the customer service rep was so nice and helpful. She had a replacement crib sent out right away. The second crib I received was a little bit better so my husband was able to make one good crib. It turned out better than expected. Its a solid beautiful crib. I am very pleased.