I generally love my new rugs (2).  Although I ordered both of them at the same time, same size, same item number, etc., the rugs came in two different shipments on different days.  The dye lots must have been different because they are definitely different hued blue backgrounds:  one is much more teal than the other.  But they are both beautiful and since they are in different areas, it does not make much of a difference and I assume they will fade similarly ultimately (they are in high traffic area. 
One package was completely intact and the other one was not sealed at one end, but no damage done.  
I would definitely not let this keep me from using Wayfair in the future.

Pros: good value, nice item
Cons: as mentioned above