I had the weirdest experience that you salesperson took care of sooo pleasantly. To make a long story short, basically the chair I ordered had silica gel coming out the seams. Very odd, you could hear it in the seams of the chair. We joked about what an odd thing to happen, and she proceeded to replace the chair. She was so pleasant and really genuine on the call, it made my overall experience a really nice one, and I'll continue to shop with Wayfair.