The chairs are great, but my complaint is with shipping and the return process. 

I bought two identical green Ayran Wing Back Armchairs and was sent one with buttons and one without buttons. We did not want nor did we order the chair with buttons. 

We contacted customer service and got stuck texting with AI. The chairs were 300 each and the AI Wayfair bot offered us 68 to keep the wrong chair.  

We asked to exchange the chair. We said we would return it and asked Wayfair to send us the correct chair and the AI bot denied the request!

I’ve asked to speak with a human representative, and have not been put in contact with anyone. 

So, the chairs themselves are 5 stars  Comfortable and easy to assemble. 

But the entire experience has been frustrating and disappointing. I do hope a human representative will reach out to me and help me resolve this issue.