Defective rug(print) and poor quality. I asked for a refund and instead they sent me a second rug! I notified them right away that I did not want a replacement. They said it was too late(it hadn’t shipped yet!) and to donate the first rug and pay 70 return shipping on the second rug! Now I have two ugly rugs and no refund. Not happy at all with this purchase. I did speak to another CSR that said I won’t have to pay return shipping and they will provide a shipping label. We’ll see....I still don’t have the refund.