We ordered two chairs. The first chair that arrived was great. It could be described as firm and a bit deep. As I am 5’2”, I find with a throw pillow it is very comfortable. The second chair arrived with a broken swivel. Wayfair sent a replacement which also arrived with a broken swivel. Another replacement was sent and was thankfully fine. The frustrating part was waiting twice for the other half of the pair.  However, I really appreciated how Wayfair handled it.