This chair is well made, It arrived with one of the carpet protector is missing from one of  the legs which the company refunded me approx equiv of 17% of what I paid because the could not provided the missing part and I have had problems as the part is smaller than average.. the chair also had scratches on the metal part that attaches the leg to the chair but it was no big deal as you can’t see it. Initially the chair was firm but over time it’ has softened, it’s not Really a TV chair as not comfy for that but for the price and size it does the job hence I gave Four stars