I’m a first responder and have been taking a lot of precautions to protect my family . I bought this chair to sit at a distance from my family due to COVD19 pandemic. Normally I like to sit and test furniture that I’m interested in but due to closed stores I had to purchase online. The chair is comfortable reclined, the back support is good,  the massage is okay. My issue is when I sit up straight I noticed there are areas that felt hard and not as comfortable. Due to that reason I gave it a 3 star. Normally I’d return it but due to the situation we’re in I’d rather just deal with it . 
I will say I do love Wayfair and their extensive choices. I have purchased a fireplace mantle and 2 desks that we really liked.