First off. I agree with the rest of the population. WE NEED A MANUAL. Because this issue is on-going and unresolved, I've already subtracted 2 stars.
My only other issue is setting the temp using the knobs. I'm not sure if I'm doing it right or if my toaster was broke out of the box. A manual would have been of great assistance! My problem is, after setting the middle knob to "stay on" then rotating the top knob to desired temp, nothing happens. If I then turn the knob counter-clockwise (away from desired temp) there is a click and the power light comes on.
I've burned 3 packs of cookies and a pizza trying to figure this out. 
Also, for the life of me, I don't understand the instruction printed on the oven. "Rotate knob past 20 and middle toast then set to desired setting" huh?
We might be past needing a printed manual and opting for a video demonstration.
Minus two more stars.
Could be a five star product once I invest more time in trying to figure it out.