Well, I have been very satisfied with all the items I have ordered from Wayfair. Once I received the wrong color of something, but I kept it. A couple other times it just wasn’t what I had imagined, but this item was not at all the quality I have been receiving. Holes were drilled into the trunk and then branches stuck in the holes. However, who ever was drilling the holes did not know what they were doing. The bark is busted and the holes are way bigger than needed, AND IT SHOWS! This was a very expensive faux floor plant and it looks BAD. I would say the quality control department was off the day this went through inspection. Very disappointed! I do not want to pay for the s&h and the box went in the trash pickup the day of delivery and before we had a chance to fluff the plant. So I guess I will put it in a room where it will not be seen. Thank you