I had to wait over a month to get this trampoline. The first time I ordered somehow it got lost and not one person could tell me where it was. Or when I would receive it. They told me I had to wait another week to see if it I would still ship. That they never came and finally after six weeks they sent me out a replacement. As you can see in the picture above I love the pieces were missingAnd after days of letting them know this I am still waiting on a response. I would definitely think twice about purchasing anything from here in the future.