Excellent customer service rep on the phone. Delivery was very fast. Chair seems to be high quality construction. Looks good. The pad seems to be very stiff. I'd prefer just a little bit softer. I wish the chair came assembled. It was easy attaching the back, but if I ordered a sanctuary full of chairs I don't think we'd want to be attaching all the backs. My experience with this company and this chair is very good, and I would definitely order from them again.