one of the straps on the lounge is  broken. it looks like it was cut with a knife but my guess is when it was packed from the factory the bottom part was pushed into the box and the strap was cut.
its been 4 days now since i sent pictures and a description of what happened to the manufacturer with the link you sent me and i still have'nt heard from them. this is why i dont like buying from the internet and it will probably will be the last. hopefully someone at wayfair can get in touch with the company and have them send me a new piece...........