Spoke with a representative who assured me the order was correct. They then sent the wrong item and subsequently refused to allow me to exchange it for the promised correct item.
We are left with a five foot gate for a six foot gate opening with no recourse but to re-design our fence, dig more post holes, but more lumber and mix more concrete to fit their too-small gate. You could safely say that we are not enthused about this and you could say we recommend not to trust their reps to tell the truth or for customer service to correct a problem that they themselves created.