Bought the Swash for my 94 year old neighbor who I care for and on the recommendation of our physical therapist. Product was extremely easy to install, which I did within 30 minutes. She is very happy that she can have a little more independence in the bathroom and it makes my job much more easier. She had no problems using all the features and even took the manual so she can use it more fully. I could not be any more satisfied.I am thinking of getting one for my home.