This was an open box order.  The pric3 was attractive, but not cheap. The fine print said they have Wayfair employees who check returned merchandise carefully before determining items are ok for resale, but may have slight imperfections. Ha! This towel holder was badly damaged at the base with multiple dents. I never would have purchased had I known how much damage there was. It looked like it had been dropped multiple times on a hard surface.  Otherwise a nice towel rack, but I thought the original price of $40 was too high. As it turns out, the hand towels were long enough to cover the base, and it all worked out. Beware of purchasing returned/ open box merchandise.