My daughter loves her bed but it was not a great experience. 

For starters the bed was dumped on our porch even though we were home and the box was damaged. I called customer support and they offered to return the damaged part but what a hassle. You cant really see the dent so we assembled the bed. 

There were 5 screws missing. Not one or two but five. We had to go to several stores to get the right size screws and bolts. Again I could have called and waited for replacement screws but try telling that to a 6-year old.

The bed rocks a bit but I hope it lasts a few years.