Well, for starters, the word "Bust" should read "Busted". The first horse's head came smashed.  Inner box was very flimsy but outer box was fine.  Packing bubbles didn't help this horse at all. This manufacturer was very good about sending a new one immediately. Told me to trash the first one.  It arrived promptly and in perfect condition but boxed in the same flimsy way. This time the horse lucked out.  I love the unbroken one and thank you to them for the trouble free replacement policy.