Loved the initial arrival of the pillows.  I opted to throw them in the dryer to fluff them up.  
Well one fluffed up amazing, the other was a dud..  it has foam bunched up inside of the pillow. 
I don't know if I can return one and they send me another or I may have to send both back because they came as a pair.  Either way, the one I'm using is fantastic.  Wish the other was as fluffy and comfortable.