Steel latch mechanism broke, making it impossible to close, after about 5 vacations worth of use.

Reached out to Coleman for help; they gave me a Salesforce link to upload pictures of the issue to get a replacement, and then they ghosted me: didn't reach out for more information, didn't send a new cooler -- crickets.

The vintage look makes you think it's an heirloom quality piece.

It is a lookalike that's poorly made and you won't get the support you'd expect from a brand that stands behind its quality. 

Salesforce case #42775712