We've always been happy with our Bosch appliances but this model is horrible. Purchased in May, 2017 we immediately had difficulty opening and shutting the door. Had to use both hands on handle to get it open. After a little oer a year of mild use (just two of us) it broke. A plastic piece broke where the door latch enters the unit and it triggers the electrical system in the microwave/oven to stop. The repair person said that he has seen this A LOT. $320 repair...who knows why Bosch uses a small piece of plastic as part of the door latch! Well, guess what? Here we are one year later and the same thing just happened again! Unfortunately my husband refused to buy a warranty trusting the "high quality" of Bosch products so we are out of luck. Rather than drop another $320 for a piece of plastic we are going to purchase a different model and get a warranty this time. Another issue is that the alarm bell is so quiet it is useless. I expect more from Bosch.