This crate arrived damaged.  I chatted with an associate and was told my options for the damaged crate were to keep and receive a partial refund of $50, receive replacement parts, or return for a full refund.  I chose return for a refund because if a product arrives damaged, I don't want to keep a poor quality product.  Wayfair never sent the return e-mail, so I contacted them again to be told I cannot return the product.  

I don't know if this is a good quality crate or if it works, but it did arrive damaged, so I imagine it's not great quality.  It'll be the last time I order from Wayfair since they are not following through on their return policy.  I'll be disputing the charge with my credit card company.