Got my WSM for my birthday. The center ring/body came out of the box warped with a little damage to the porcelain enamel by the charcoal door. Also it was missing hardware to install one of the grate/water pan brackets. Called customer service and was told that I had to return it to the place of purchase for the center ring section damage. For the missing hardware they sent me an additional hardware kit to finish assembling the center section. My WSM was a birthday gift from family who drove in from another state. So returning it was not an option. 

 First cook I had smoke and heat escaping from around the lid and center section which was expected. 

I own numerous Weber products and love adding to my collection. Even though my WSM isn’t perfect from the box it will still get a lot of use in future cooks.