Due to an obvious warehouse error, a red parasol was delivered instead along with a cream coloured parasol that we did order. So at first 2 parasols and no base!  The courier cannot take a wrongly delivered item back with them and so it involved a phone call to wayfarer to sort it out. They did so and promptly over just a few days.  This base was then delivered as it should have been those few days earlier  (frustrating - because it was sunny and hot! A rarity for the UK!  But the base is good. Nicely heavy and takes the pole diameter of our new parasol.  Product 5 stars. But the warehouse mess makes the whole purchase experience as a 4 star for me.