Absolutely love the crib!  I give it 5 stars.  It's sturdy.  It's beautiful.  Couldn't have been a better match for my granddaughters room.  As for Wayfair customer service, I'm a little upset.  I bought the crib during a special with a free mattress.  When my invoice printed it didn't have the mattress on the receipt.  I contacted Wayfair and was told it would definitely be delivered with my crib.  It wasn't.  I contacted Brandon B. on Thursday and Kathryn on Friday through chat.  It's Monday.  I still have no idea where my mattress is. Not the customer service I expected that's for sure.