I have searched  the internet for over a month looking at various electric fireplaces, comparing and reading reviews.  I refused to pay over a certain amount for the features I wanted, UNTIL I saw this one.  It was unique and not the standard cookie cutter fireplace.  When it arrived it was packed like a freight train even on a special wooden pallet and very secure.  Then the unboxing and turning it on.......WOW WOW WOW FACTOR!!! EXCELLENT BEAUTIFUL CRAFT MAN SHIP.  We have had a few chilly nights and the electric fireplace heats up the master bedroom perfectly.  I am over the moon with the purchase and customer service very personal and was spot on with assisting me. #SATISFIEDCUSTOMER#AWESOMEFIREPLACE