Upon first opening the box, I was a little skeptical that I would be able to make it work correctly.  It was a little overwhelming.  But after some trial and error, and a lot of referencing the handy little book, I was able to make my first drink.  I chose to make an espresso.  It worked like a dream.  The coffee was bold, and the taste was terrific.  Now it was time to try the frother.  I filled up the milk container, started, and did nothing.  I thought I had done something wrong, turns out I didn't have it lined up all the way.  It worked beautifully and made amazing coffees.