The gentleman was very nice. I received the sofa with no pre-drilled holes. Wayfair..with their EXCELLENT customer service, contacted this company. He was even early! Gave me a Christmas card! Didnt want help with extra tools such as a needed drill. Did all by hand. Impressed. Very gracious. Only suggestions to HANDY  is to provide Photo ID and a drill. He had no Photo ID or even an ID to indicate who he was.  
Great service!