Shopping direct with Bissell was easy and seamless. Order was quick to deliver and by ordering direct they keep machine information for warranty automatically, and I feel like they have a vested interest in the quality of the item should something go wrong vs a third party vendor. The item itself performs beautifully and really picks up the pet hair and the furniture attachment is amazing. The only reason, I did not give this item a 5 star is because of some limitation on going under larger, coffee tables. Otherwise exceptional cleaning and bringing new life to carpet by lifting the fibers.