The item itself is great but the experience was frustrating. On the day of this delivery I waited around for it because it is large and expensive so I didn’t want it lingering in my apartment building’s doorway all day. Finally my package arrived and it was a small wall mounted clothes rack. Completely wrong item. It was replaced it free of charge of course, and the replacement arrived sooner than expected so that was great. But I did write in to ask if I could get a partial refund or something for the hassle of waiting and shuffling back and forth with customer service. I was sent a 10% off coupon on a future purchase, which come for free in the mail all the time, so that wasn’t very helpful. I realize mistakes happen but it was just a frustrating experience. And after all that now I see this item is on sale for less than I paid originally.