I ordered two of these recliners for my computer room and I was extremely satisfied with the quality.  They are well made and look great!  However, the room was too small to accommodate both recliners, so I had to return one.  I have never returned such a large item, but it could not have been any easier.  I called customer service and the recliner was picked up the very next day.   I also give Wayfair's customer service 5 stars!!  Highly recommended!