Initially i wasn’t impressed. We received our grill/griddle and it was damaged upon arrival. I called the company listed in the manual and they said they were factory installed parts and they couldn’t be ordered for replacement so we had to go back to the party we purchased it from. So i called Wayfair. They not only made it totally right but credited my account $80. The only disappointment was that i had asked for overnight shipping of the replacements pieces rather than the credit since we’d planned to spend the money and anyway. They said they couldn’t do it since they already ship replacement parts out expediently. That however was not the case! It took longer to get the replacements parts than it did the original product. Wayfair could have done way better in that area and saved themselves some money! However they were very pleasant to deal with!