This was my first purchase from Wayfair. It arrived when promised. It was shipped in two boxes. Although the boxes had tares and rips and holes in them, there wasn't any damage to the fireplace as it was wrapped with enough protective styrofoam packaging. It was relatively easy to put together with the help of my 7 year old grandson's help.
The hardest part was trying to read the directions with such small diagrams. Every thing lined up well except for the part in the front that outlines the firebox. It is off by just a little, but not enough to return. The fireplace temperature control works well to warm up the room on a chilly day!