I’ll start by saying my husband, Mr. I’ll just take a cup of plain Folgers, is now a flat white & cappuccino man!  This machine has transformed his coffee taste in a short amount of time.  It  is easy to use and very versatile, we also use it for hot milk or water for tea & hot chocolate.  Drinks are delicious once you get your customized preferences set up and cleaning is very easy.  The only things we aren’t crazy about are the fact we can’t increase our milk temp (personal preference only - we like our drinks extra hot) and it’s a little loud when operating; however, both of these are easily overlooked because of the delicious drinks we can now make at home.  This machine has been a great investment for us thus far!