I LOVE THIS CHAIR!! BUT IT HAD ISSUE WITH THE FOOT REST,WHICH IS A HUGE DEAL FOR ME SINCE I HAD BOTH OF MY LEGS AMPUTATED FROM KNEES DOWN, AND ELAVATION IS HUGE IN MY EVERYDAY LIFE NOW! SO THEY REPLACED IT! WITHOUT HESITATION!. THE SECOND HAD AN ELECTRIC ISSUE, AND THEY SAID THEIR SENDING A REPLACEMENT UPPER PART OF THE CHAIR! THATS OUTSTANDING CUST SERV!! I DO KINDA WISH I WOULDA JUST GOT A REFUND AND DIFF CHAIR, BUT! THIS CHAIR IS BEAUTIFUL AND SILKY SOFT AND OOOH SO COMFY!! AND IM JUST A LITTLE THING, 118LBS AND 5'3, SO ITS VERY ROOMY AND SO SO COMPFY!! AND I WAS VERY HAPPY I WENT WITH THE GLIDER! AND IT CAN GET ALMOST FLUSH TO THE WALL! SO NO STICKING OUT!  
 
WILL UPDATE AS SOON AS I HEAR WHATS GOING ON WITH UPPER SECTION REPLACEMENT..