Very disappointed. My order arrived later then the date stated when placing the order. Suppose to arrive before Xmas. It came nicely packaged. However upon opening, some of the parts came noticeably damaged. Wasn’t just one but at least 5 different parts. It had cracks, scratches, dents. Upon speaking with customer care, they offered replacement parts. I had to escalate it to the supervisor to get a further 10 discount on the order for the inconvenience. I found customer service to be very robotic and not helpful. Overall the chair looks nice. Looking forward to receiving all the parts.