I received constructive help from the agent I talked with before placing my order for the futon mattress.  The day bed and mattress arrived on or before it was indicated that I would receive it.   It is good quality, and was a deal all in all (the bed was a return, and the mattress was on sale).  However, it is a good thing that I am a near carpenter, or I would have had to hire one to assemble the day bed.  It was a joke that the instructions said it would take 30 minutes. It took 30 minutes just to count the inventory of parts.  It took many hours to complete, and it was rather physically straining to do, (but I am in good shape).