I purchased this because others stated that English Muffins can be extracted without a tool easily.  This is true. However, other questions about this toaster go unanswered.  One is "What is the intelligence in having the crumb tray remove from the back?". Another is "Why are not all coils glowing, many are not.  Are they controlled by setting or are they malfunctioning?".  Lastly, "Why do most of my slices of toast over-cooked or burnt at the bottom?"  On a positive note, bread and English muffins to not get stuck under the edge at the top of the slot.