I bought my Weber Electric Grill about a year ago to replace my old grill ( different brand ) .  This is my first Weber product and was highly recommended by a friend who swore by their quality and customer service. I was amazed at the quality and how heavy duty the construction compared to my old grill. Performance is out of sight. It cooks quicker and maintains it's heat better than I could imagine.  I paid a little more for the Weber but the quality and performance far out weighs the difference. I haven't had any issues with service. If you want performance and reliability don't hesitate to invest in a Weber product.