I had been searching for a roll arm sofa within my budget. I looked in local stores, I scoured online. This one checked all the boxes but I was still nervous to order a sofa I hadn't sat on. I read all the reviews, talked with a friend who's had great experiences with Wayfair custom upholstery, measured my space, ordered swatches, and then went for it. I ordered the sofa in Tibby Pewter, which is a dark gray with a kind of washed denim look and weight to the fabric. I did not pay for any add-on delivery options and was very pleased with the delivery process. The couch is more comfortable than any couch we sat on in stores and also nicer quality of any in the same price point. I love the soft down filled cushions but at the same time they are also sturdy. The cushions are reversible and removable. I will say, there is a slight odor that I'm hopeful will air out quickly. Overall, I could not be more happy with this couch and encourage anyone on the fence to go for it!