The bench is nice and very well made. Not too difficult to assemble and seems like it will last for a long while outdoor around my pool. However, I am very unhappy with Wayfair customer service. My bench some how never was shipped and customer service was nearly impossible to reach. There is no email address online to inquire of the status of my purchase. I waited on three seperate ocassions on the phone for over an hour each time before I finally spoke to a rep. The status of my shipment was never updated online at "my account." My issue could have easily been solved with one email.  The quality of the product seems fine but beware if there are any issues with your item, reaching customer service is a nightmare.