I have now purchased three heating units with a simulated fireplace. I can say, hands down, that this the best one that I have owned. I have my unit in a converted bedroom used as a sitting/reading/music room and the heater is more than adequate. The simulated flames are realistic unless you are examining them very closely. The unit arrived with some minimal damage to the top left, front corner of the mantle but it is not particularly noticable.  I really wish the flame effect were a little brighter but, all-in-all, I am quite pleased with my purchase.