I have had this sofa for 10 months. Loved it at first, but it broke somehow last night. Came downstairs and the middle of the sofa is puffed up high- all the springs came up out of the frame and are pressing against the cover and cushions. There is no way to correct it, there isn't a way to get ahold of anybody because of "long wait times due to COVID-19", Wayfair won't let you email or submit a written request. This is ridiculous- way too much money for a defunct product that craps out after the return period. It's absurd that there isn't a warranty on the craftsmanship of Wayfair furniture. DO NOT purchase Wayfair custom furniture unless you want to waste money for shoddy craftsmanship.