I received my first sofa and it had a very small tear in the fabric. Fortunately, with Wayfairs Amazon ng customer service, they were able to ship me a brand new one right away, no hassle! Love the sofa and have used the bed. With a small price of foam it's quite comfortable for a night or two for someone under 6'. 
One thing... There is one bottom panel that the grey does not match the rest of the sofa... You can see in the photo. Hopefully they will be able to send me a new part. Overall, good value!