Couch arrived with only two of the back-rest cushions in vacuum packaging. Seems like we may have been sent a couch that someone else was already disappointed with and returned. Cushions smell of mold/mildew from what seems to be obvious improper packaging. One of them smells so bad we had to place in the basement. Requesting replacement cushions, and am being denied. The color is also NOT what it appears to be online, much more gray than expected. So far, AWFUL PRODUCT QUALITY AND SUPPORT! DO NOT BUY!