Let’s start with the delivery.. Not sure if it’s the fault of Wayfair or FedEx but the delivery was a mess!! I understand it’s the holiday time and staffing is an issue, however the couch got delivered in two parts. For whatever reason the two parts were not shipped together so we had to wait @ week for the other shipment to arrive in on order to put together the couch. As you can see it’s not as full/fluffy as we anticipated. I will add pillows and blankets to give it more a warm and inviting feel. Overall I say 6/10.