I had this delivered to a family member. The photo is the assembled sofa. I called and was told they viewed the photo I uploaded and that is the complete sofa. There is no back. Then she insisted the entire back, wood structure and all is vacuum packed and maybe we misplaced it. Wait, I thought it was supposed to have no back? What happened to that idea. I got a little agitated and apologized after saying what she was suggesting would be like a van fitting in the trunk of my car. The customer service rep then hung up on me. I sat on the sofa today. The bottom was comfy. Would be nice to have the entire sofa.