First day I wanted to send it back! The whole night I thought this bed is way to hard.I didn't sleep very well first night But one of my coworkers said to try it for a couple of weeks,it will soften up It has been about a month.....I still think it's a little hard, but my husband likes it. The ones in the store have been broken in , and are nice you sink in them. I bought medium.....the soft at the store was to soft I think I'm starting to get used to it