I looked for a chair to match my maple wooden desk for many years, so was pleased to find this one.

Unfortunately, the chair I received began to have problems within the first month.  The trim holding the rattan to the frame began to pop out of the back.  I worked with customer service hoping to have this repaired, which was not possible.  Customer service and the manufacturer were very helpful and shipped me a replacement chair which came very quickly.

The replacement chair was packed more carefully and lacked some of the aesthetic flaws (crooked rattan or large knots in the wood) which I had "accepted" in the first chair.  This leads me to wonder whether the first chair came from a different factory or was a prior return.

I am happy with my chair, but advise any future buyers to pay attention to the quality of the chair they receive.