I love these chairs but I will never order from Birch Lane again. I ordered 6 of these chairs (3 orders of 2) and 2 of the packages needed replacement parts. One seat had a stain and the other had two left front legs.  I placed an order for replacement parts in June with expected delivery of July.  Nothing came in July. I contacted Birch Lane and they said they were now expected on or before September 5. It is now September 6 and no parts have been delivered.  Birch Lane is telling me they were delivered and told me to wait until September 14 before they will "quickly resolve it". It should have been quickly resolved 5 months ago.  They've offered nothing more than an apology.