I had the exact same experience as another reviewer - the inside and outside box looked like they had been run over by a truck! Even if I wanted to return I would have had to get a new box - not worth the trouble so ended up keeping the lamp, although the top part would not screw on and I had to stick something inside to make it stay. Too many issues to be honest, BUT the lamp itself is a thing of beauty! Tucks away nicely and I love the light it gives.