I actually love this, but had to dock one star because only after 4 weeks of having it, there was a tear in the lining. Also, on the side, under the lining, there is a lump that I was afraid would tear through eventually. I did not purchase a protection plan but decided to call Wayfair customer care to ask about their policy and received the best customer service. I explained the tear and the lump in the side and was told they would be shipping me a new one tomorrow, free of charge, and I do not have to worry about returning the original one. I was told to donate or discard. This was so easy and hassle-free and I am so appreciative of that. Now, I won't worry if I get a defective item and will definitely use Wayfair again as they obviously stand behind the quality of their products. Thanks Wayfair!