Without going into great detail there were numerous issues when ordering this mattress but the issue was with the manufacturer and not Wayfair.  Wayfair customer service was great!  Even though I was frustrated with the issues that were happening they rectified the situation and always did a timely followup.  The customer service representatives and supervisors are professional and a pleasure to deal with.   I will continue shopping with Wayfair.  The Mattress quality met our expectations and we are happy with our purchase.