I love this chair. The seat is very cushioned and the back is firm. There is need for additional lumbar support, if you sit like a normal human being. However, I usually have a leg or two up in the chair with me. I love how it looks in my office, very executive indeed. Only real downside is that it is a touch high for my desk, as it doesn’t fit underneath (my own error, as I didn’t check the knee height when I bought the desk). I would have loved it better if there was a wider range up vertical adjustment.