If you are considering this bed, go for it!! 
The customer service with Joss & Main is amazing! They helped me change the shipping address even after the item had shipped. Going as far as to call FedEx for me to change the address. 
As for the bed itself, putting the bed together took no time at all (22-year-old single female). All of the pieces were easy to put together and there were no difficulties in lining things up or anything of the sort. 
The bed is true to the picture. The white is very white and the headboard is a good height so that even with all of the pillows it is still visible. The frame after completion is not bulky, so it will not take up any more​ room than the mattress would. It is a very sturdy bed, that looks great, and has an easy assembly. What else could you want?