My wife and I were excited to receive our Panel Bed, but upon unpacking it we were disappointed to find the headboard dented badly and the vertical posts unattached from the lower horizontal support (one vertical support falling off completely).  I talked to Frank in Wayfair Customer Service and he was extremely courteous and helpful. Took care of my problem immediately by replacing damaged item.  New headboard looks great, but I still found two of the vertical posts on the headboard to be unattached at the bottom.  Love the bed though, so we will find a way to attach those two posts to the horizontal support!Pros: Beautiful bed, beautiful finish, and easy to put together.Cons: Not well constructed.  As mentioned in my review, the vertical posts are not well attached to horizontal supports.