This bookcase would have received a 5 star but I decided to give it 4 star instead. Wayfair delivery was excellent. Item arrived earlier than expected. Packaging was great, with tools included that made installation easier. Instruction was very straightforward. Unfortunately there were missing holes for the screw, the attention to detail in manufacturing gave it a one point grade down, giving it a 4 star instead of 5. Either way it still looks good for the value that we paid.