To be fair we bought this for a new home we are in the process of building so we don't have it hung up yet. We started putting it together and the directions are HORRIBLE. The useless peice of paper they send with it should just not be included at all. Come on! Get someone to redo the directions. On a positive note the light comes very well packaged and all of the crystals are individually wrapped. I can't wait to see how it looks in our entryway!