We bought this fan off wayfair. The fan ultimately worked but the light never did. We contacted the Axis company directly and after holding for a good 25 minutes someone did ultimately answer and was very good at trying to help troubleshoot. We spent a lot of money to hire an electrician to install it in our covered patio. He thought we needed a new receiver box which the company sent a replacement for but then when we called the electrician back paid another $200, it still didn’t work and was deemed a faulty fan. At this point we’re almost $500 in just to install the dang thing so we are just gonna live with it. Nice looking and the fan works well. Just not the light. Let’s hope the product lasts..