I called 2nd week in Oct As I was putting the bed together as the headboard has section that the paint is scratched and visibly bubbly....I was told that I would have a new headboard quite some time ago and to date I have nothing nor have I heard from anyone.  I had to put the bed together as my son needed a bed and didn't want to sleep with his sister any more.
 I like the bed very much so and my son says it is comfortable but that is bad service and not what I expected from my conversation with customer service.