I had to get a replacement rug because the first rug I received had some dark spots on it - probably dirt that got rubbed into the rug upon packing it.  However customer service was very nice and sent me a replacement rug.  I gave it only 3 stars because i like the design and it will work fine for my purpose - an accent rug under a coffee table, but probably not such good quality that you could use it as an area rug alone.  It is not very soft or plush.