Our chair arrived without damage, and is quite comfortable and fun. Unfortunately, they were apparently having a lax QA day at the factory, for the buttons on our chair are crooked (see photo, with straight line for reference). I'd send it back for exchange, but my wife doesn't think it's worth the trouble or cost. (As far as I know, we must pay for returns, even with obviously defective items like this... Go figure.) So I've decided to consider the crooked buttons part of the chair's generally whimsical design—but withholding a star here, in the interest of honesty. It'd be great if someone at Wayfair would take a quick look at their products before sending them out. Or maybe they did, and hoped we wouldn't notice it, or mind? I can only guess.