Cheaply made. After months of this order being lost, remade and then another ottoman lost I am the owner of furniture that has no cushion inserts. Its all stuffed with fluff...unzip pillows and cushions to wash them will never be possible as it is all loose batting.  Plus the cushions wrinkle and sag from our puppy sitting on it. Not even from humans...great Sunbrella Fabric but avoid this line of couches.