The fountain was broken on the interior and the pump did not work. I called Wayfair and was asked by the associate to send pictures proving it was broken (which I did) and then transferred to the third party vendor (Alpine Corp) for assistance. The 3rd party vendor ALSO requested pictures (???) and stated they would send me an email with return instructions "shortly". That never happened so I reached back out to Wayfair to get the email address and sent the pictures of the damaged product myself. I received an auto-response stating that they would review and get back to me "shortly". It has now been over 24 hours and I STILL have not heard back from them.  This experience is completely unacceptable.