I've had several of these and I love them. They work just like they should. All you do is put more soap in and replace the batteries when they die and the dispenser does exactly what it's supposed to. Batteries last at least six months with a family of 3. I had one of these quit working after a year and the warranty process was easy to complete online and I received a new dispenser quickly. I didn't have to jump through any hoops. They even threw in a sample soap and a full sized soap.