We love the features of our split smart base and had tried out others in stores before purchasing online. What we don't love is: the BRIGHT light at the end of the bed that lights up the entire room - we had to finally put black electrical tape over these. When one of us is using the massage features, the other feels the reverberating massage even when it is not their side activated. The noise when we activate either the foot or head inclines. It sounds like crackling paper so not able to do while the other is sleeping to change your comfort position. The biggest complaint is we were promised by everyone that the bed would fit into our low-profile frame/headboard. When installing we were told we've never seen this before and will try to make it work......and they sort of did. We had to use all of the risers to make the base fit into the frame and with the mattress it is way too high.