I ordered the grey/black duke hand rug for my friend after she had seen mine and was so impressed with it. I went to see her yesterday and was so embarrassed to see that you have sent them the rug that has a hint of blue in it. I had you deliver the rug straight to them as they are in their eighties and had saved so hard for this rug, so it was easier for them to handle. I am absolutely distraught with what you have done, you could of explained the reason for sending a different rug instead of expecting valued customers like myself and introducing you to new customers, to just accept what you think is right. I have been a long running customer of yours and promoting Wayfair to any of my friends that have shown interest in what I have bought from your company. I strongly feel that this should be taken seriously and looked into. I AWAIT YOUR REPLY