Customer service amazing! 
I bought this rug just looking at the photo, it was for my new home I'm still waiting to move in to, getting closer to moving date I thought check reviews! I did and none of the rugs on reveiws looked like the one advertised, so I contacted customer service rug hadn't been opened as was for new home and they sent 2 men to come collect it the next day for a refund, I thought it would be silky thick pile but reviews look more like wool , can not fault customer service or returns they where brilliant ! Thank you Wayfair for taking the rug back, still awaiting a refund hopefully by next week so I can get one that looks like the photo, can not complain about customer service they was great and delivery guys kept me informed on the time they would arrive to collect great job !