I am very happy with this tree. Its got a real look and pretty full once arranged. There was one broken piece attaching one branch, but no big deal as I just turned that side to the back for now. I will contact customer service to see about a replacement but if not I’m sure I can find something at the hardware store to take its place. I only wish I ordered the 9ft instead of the 7.5ft, but since I like the 7.5ft I will definitely consider ordering the 9ft too.