We had higher hopes for this air conditioner than have been met. 

It was listed as coming with a remote but it did not. 

During the recent smoke plume issue here on the east coast (US) we realized there is no way to open or close the vent. Apparently, it just stays open all the time.

It does not read the room temperature correctly.  

Otherwise, it runs okay and is somewhat quiet but based on the information we read about this air conditioner before buying it, it is louder than we expected.