I love the rug. I hate the fact that you guys nearly ruined it by folding it and pressure wrapping it so that your shipping costs would be less costly for you. I would have gladly paid for the shipping if you had rolled the rug--an 11' x 15' rug--as it should have been rolled to be shipped. I will not be buying a rug of any size from you again because of this.  I do not consider the condition this rug arrived in as being fair trade for the consumer.