So far, this has been a great experience. The grill was delivered as promised, no dings or damage and setup was easy. After about an hour Iwas ready to go. The instructions walked me through all of the steps needed to make sure the grill was operational and was ready to cook. The only, and I mean only con to this was I ordered the startup kit to go with my grill and I thought I had everything, but could not find the digital thermometer. I went through the packaging over and over just knowing I had misplaced it. But I emailed you guys and was informed it as not shipped, was on back order. I wish you had let me know it was unavailable at the time so I would not have freaked out. Otherwise, great price, great and easy instructions.