This vent is great! It was wrapped very well. The stainless steel has a protective film on it to prevent scratches during installation. My contractor put it together, and he said it was a two man job. The touch screen works real well. Just use light touch. Hard tapping does not effectively trigger the sensors. The only issue I had was with resetting the clock. It took a little troubleshooting, but I finally figured it out. To reset the clock, lightly hold your finger down on the clock icon to the far left. Once it beeps, you can change the hour by tapping lightly on the vent symbol, and the minute on the light symbol.