We haven't even opened the refill box yet (it is one of several Christmas presents for our daughter). But we don't have to open it to know that we will be happy with what is inside or that Big Joe will make things right with us if it isn't. The only concern we have is that the cost is high for what it is and the fact that the chair needed a refill after just a few years of light use. No doubt our daughter is hooked on Big Joe as a brand, especially since us parents are paying for the chair and the refills. And also no doubt that Big Joe has a great selection of colors and styles and their bags are worth keeping and refilling instead of tossing. As frugal parents, we just are not used to making an investment in a product and needing to invest more so soon. I would give up 10% or 15% of comfort in return for 2 to 3 times longer between requiring refills. Is that possible?