Well the first time my package came the butter dish was in a million little pieces. It took forever to get here (3weeks) and when it did, it was destroyed. They said they would replace it and did so within another 2 weeks. This time there was a big chip out of the side of the dish, but I am just going to give it to my daughter with the chip in it because this process has taken so long already. It was part of her birthday present and I don't want to wait another 2-3 weeks to get another one that is probably broken too. Someone needs to learn how to pack things at Birch Lane so that they are delivered in one piece.