I absolutely love my new clock. It looks beautiful on my large wall in the living room. It keeps exact time, but I haven't been able to get the chime to work. I called customer service and I must say their customer service was excellent. They offered to send me a new one, but they are out of stock until January, so I opted for getting another 15% off my bill and decided to keep it. I wonder if any one else has run into this problem of getting it to chime. Judy from Pa.