The counter depth feature/dimensions are what convinced me to purchase this product.  I had a limited amount of space to work with and very few appliance choices.  Also, I have a GE wall oven so it did make sense to look into another major GE appliance. However, the ice removal is by far a disappointing feature. It is extremely difficult to manually remove ice and not practical to rely on the in-door dispenser in certain situations.  Also, having to select the "on or off" ice MAKING feature seems silly.  It should know when to be on or off on its own.