After a problem with the original crib we ordered, our case manager, Scotty arranged for this crib to be substituted.  WE LOVE IT!!  It arrived early and although the box looked a little questionable, the crib was perfect.  It is substantial, has a great paint finish (snow white) and is comparable to cribs that are much more expensive.  It will convert to a very attractive full size bed as well, when the time comes.  We cannot say enough about customer service at Wayfair and case manager Scotty in particular.  He was proactive in every step of the process, reaching out promptly by telephone as well as email.  Furthermore, you could tell by his tone of voice that he genuinely cared about our order (unlike some reps that are "robot polite").
Bottom line:  great crib, GREAT customer service!