I bought this faucet at a large home improvement store. It was easy to install, good easy directions but the set screw on one handle was stripped. 
I called Pfister and they didn't have just the screw. After discussing options with guy on the phone, he decided to send me a whole new handle. The guy was very nice and professional and I can tell he wanted to make it right. 
I received the new handle but it was the wrong color. 
Called back and talked to another guy who told me parts for that faucet are not in stock. Won't be for a while. Once he realized it was a replacement from a previous issue he sent me a whole new faucet instead of waiting for the parts. This was above and beyond my expectations so I'm happy with result even if it took a month to settle issue. 
New faucet had nicer updated parts that made it easier to install than original.