I purchased this awning for my patio, including the expert installation offered on Wayfair. I live in a rural area and finding workers to do installation is difficult. After paying extra for the offered installation service through a company called Handy, I was informed weeks after receiving the item that Handy doesn't have any staff in my area to do the installation. Wayfair customer service was great and refunded both the installation charge, plus a partial refund. Still, I was stuck with this awning  with no way to install it, and too much of a hassle to return it.