I ordered two of these blue chairs.  They came in the mail quickly, and the first chair was very easy to put together.  It looks amazing on my patio and is super comfortable.  I had some trouble with the second chair; one of the bolts got stuck in a nut, and that nut dislodged from the chair when I unscrewed the bolt!  Joss & Main customer service was a dream to work with.  I explained the situation and sent a few photos.  Even though the phone number didn't work, the email response I received was quick and decisive.  They immediately sent a replacement chair and let me know I could donate or toss the damaged chair.  I'm so grateful to not have to worry about shipping back the product.  Definitely worth the investment, and the customer service is yet another reason to love J&M!