It's a great tower, my cats love it! I have three, one of which is 16 pounds and he can get in the hide away spots with no problems. It came when it was suppose to and arrived in very good condition. The only issues was that the silica bags had busted so I had to sweep them all up before the cats got them. The other issue is that the directions that came with it was pitiful. We couldn't make heads or tails of them. We ended up not even using them, instead I pulled the picture up and we went by it. Overall though, it's a great product and I would recommend it.