Shipping was fast. The soft standard pillow was great to sleep on. I used the lower side when on my back. I thought the higher side worked better when I was on my shoulder. Unfortunately, I share a full-sized bed, so if I wanted to lie on my shoulder, I was either on the very edge of the bed, or if I turned on my axis in "my space" I had to shove my pillow into my bedpartner's space to reach the raised edge. Therefore, I returned it and will continue to fold my old pillow over when I want it to be higher. (Beware the shipping co$t$!)