We bought this unit a little over a year ago. It's great at cooling our bedroom, however the remote doesn't work consistently. Sometimes it works fine, other times we have to get up out of bed and get very close to the unit for it work, sometimes it doesn't work at all. This makes it very inconvenient. We've tried replacing the batteries, but it didn't help. Chatted with customer service and they just said we had to buy a new remote. Not good after spending so much money.