The head rest arrived on time as promised, in good condition, no problem. All parts and hardware arrived complete and in good condition and the installation was easy. I like the head rest, for the money it is a good buy. The only thing that I didn't like was the ordering. I tried to order it on a week end and could not get it accomplished. Entering pass words and becoming a member are required to order on line apparently. Called in on week day to order. Did not want to join, just wanted to order the head rest. Now having the same problem ordering a quilt.

Pros: Good product
Cons: Ordering