I think the chair is great but the installation wasn’t. The installer pro was scheduled through Angi, but I paid for the service along my Wayfair purchase, online together. 

These photos show that while the front right of the chair hits the floor squarely, the front right does not  I can put my fingers under it. So the chair ‘rocks.’ It’s not supposed to. Fault of the product I can’t tell. … 

This chair is very comfortable and widely built, so ‘rocking’ isn’t a huge deal. But still. Do better with the install!