A couple of years ago we purchased the 6FT picnic table, it's been good to us and super helpful.  Last month we moved the picnic table and some pieces came loose on one of the benches.  I emailed the customer service to explain what I needed and the next day I got an email telling me that the parts would be shipped in the next couple of days to me.  I wasn't sure they would be able to help but they did and at no cost to me, it was all covered in our warranty.   So glad we bought this picnic table!