I was nervous purchasing a sofa on-line, sight unseen. After reviewing the on- line reviews I deceided to go for it. The quality of the Serra sofa is outstanding.  The seating area is firm but I like that. The pillows included were a nice touch. The design on the back adds a bit of style to the overall appearance of the sofa. Overall quite satisfied and would recommend this couch. BTW, the Wayfair delivery team was on time and within the window they promised and very professional.