We ordered this bed and it took no time to come. Everything came as we hoped with no problems. It was super easy to put together. Could do so by yourself but is helpful with an extra set of hands. The product looks like the picture. The only issue we kind of have is that the trundle takes both hands to pull out from under the bed and to put back under the bed because you need to make sure it is even on both sides for smooth in and out. No big deal though for us! Still great and supports a good deal of weight.