I purchased this Coat Rack in Charcoal. It arrived on time, but the hooks were not on strait, there was very small areas where paint was missing, and the screws holding the hook on were rusted. I called Wayfair and they were extremely courteous and immediately sent a replacement at no charge. The replacement had the same issues. So I bought new screws for the hooks, used a marker to fill in missing paint and adjusted the direction of the hooks. The item looks great on the wall and is perfect for what I wanted. I just did not care for the quality of the purchase when first received.