It’s pretty, and customer service is great, but that’s all. I bought this machine in September and I had to send it back because the one I received looked used. They immediately sent me a new one which was nice, but no matter how many times I wash the reservoir and the milk frother, they both have a very strong chemical smell. Also, the Wi-Fi option does not work on mine, it hasn’t worked at all and our internet is great. I wish I could return it and get my money back.