I waited a long time on the phone and finally gave up, but left my number.  Jonathan called me back in just a few minutes.  He's the nicest guy. I tried ordering some slats that broke or cracked.  We. Talked about the price for each and shipping costs.  I tried to get the best price with least shipping possible.  Jonathan was very helpful and patient.  As we completed my order he said since I was a 1st time caller that they would fill my order for free even the shipping!  He made my day!