Had two of these chairs less than 6 months and both are broke. I barely use the massage and heat function on these. In fact I don't even keep them plugged in. Two weeks ago I decided to use it. The heat never came on and only part of the massage was working. To make it worse it won't turn off at all now when plugged in. I reached out to the manufacturer just asking if they had suggestions on how to fix it. Thinking maybe there's a way to reset it or some parts I could could buy and do it myself. I never even got a response. Nothing.  Not a even an acknowledgement of the email. I guess this is my bad for cheap garbage furniture from wayfair. I knew it probably wouldn't last forever but thought it would at least last half a year especially when I've only used the heat/massage function on these maybe 5 or 6 times. I would not waste your money