I got this product on Veteran's Day weekend 2019. I've used it at least once a week over the past year. 

I got completely spoiled with the pressure cooking function that I never used the slow cooker function.  One week before the 1-year warranty was up, I decided to use the slow cooker function to make chili and it didn't work.  I followed all of the troubleshoot instructions and nothing worked, so I called the product support line.  Less than 5 days later I received a completely new base to replace the faulty one.  Done deal.  Excellent customer service. On top of a wonderful product, the company stood behind their warranty without question.  I also have one of the Ninja blender sets as well as the new deluxe xl smart indoor grill.  Ninja just makes great small kitchen appliances and I'll continue to stick to their products.