I am so pleased with my Icemule Pro and the service I received from customer support. I took it on a 8 day motorcycle ride down the Baja and it kept my food and drinks cold all day. At the end of the trip I used it as a backpack during a deep sea fishing charter and somehow I lost the cap for the air. When I wrote the company they totally hooked me up and stood by their product beyond what I even asked for help with. AMAZING product and service. I am a fan!!!!!