Arrived in ecofriendly packaging. I have been using it daily for a week now and it's still going strong. Working in my home/office and love the way it looks. I like that it doesn't have a battery bc of weight and fear of exploding. Has metal in it tho so be careful NOT to microwave! Prefer not to use microwaves anyway. It's easy to use. Just set up the pad, add your hot drink, set it, and forget it. Keep the box it comes in too. I like to pack it when I go visit parents and show it off. Might be getting another as a gift. Really love the idea and this brand