I was nervous to purchase a couch I had never sat on. This was the best furniture purchase I’ve ever made. I get compliments on the couch constantly. It’s firm enough that it hasn’t lost shape in the 6 months I’ve had it but comfy enough that my kids and boyfriend fall asleep on it while watching movies. The heathered grey is stunning in person. Typically I hate the patterns of pillows that come with couches and buy slip covers but these are gorgeous! The couch is well built - there has been plenty of kid and adult activity on it to test its durability! It cleans easily and cushions remove to vacuum up snack remains. You won’t regret this purchase!!