Bought this back during November and it did not work. The pilot would light but the ring would not. We tried it a few times over the next few weeks and came to the conclusion it was just broken. The piece under the hood was off to the side and we thought this may have contributed but were unsure. I did try to return/refund but ran into multiple issues: link to initiate refund wasn't working (figured it was due to the holidays?), it wanted a picture of the error and I wasn't sure how to show photo proof of it not lighting, and tried to reach out to customer support but experienced issues with that as well (not connecting if I remember correctly). Eventually I forgot about it all together. It looks really nice though.