The features are great with this product. It has a cancel button if you want to stop the toaster mid process. I also really enjoy the handle that you can lift a little higher to get those small pieces of toast that slip down into the slot. Also, the slide out crumb tray is very convenient. The defrost setting works very well as it defrost both pieces evenly as I tested it on frozen waffles and they both came out nice and crispy. The size of the toaster works perfect as I only had a small space left on my countertop.