This bed arrived 2 days after ordering, & just before Christmas which I thought was a very good service. The advisor was incredibly helpful & friendly & gave me lots of useful information. She said she would monitor my order & if there were any problems give me a ring. I felt happy that I had ordered by phone as I wouldn't have realised how good the customer service was from ordering online. The bed did take a while to assemble as my husband is a perfectionist! It looks lovely, lots of friends have admired it & my daughter loves it.