Delivery, packaging directions (1 minor "could do better"), materials, finish and its quality, hardware, ease of assembly, and overall look are almost great. We would have paid up to $100 more for a true butcher-block top. What's there is probably soft wood and looks inexpensive, whereas oak or maple would be harder. My unit required reattaching some of the drawer slides, as shipping or factory assembly had stripped out some of the screw holes. No problem for me because I'm very handy. I even added screws and raised the drawers a tad. This knocked my rating down from 5 to 4 stars. Not in the online descriptions, the 4 wheels are cast metal (not plastic) with wide rubber or urethane bands for tires. Nice touch, in keeping with the overall vintage look.