This product was delivered with at least one non-fitting part.   The holes needed to assemble were not there.   There may be more possible non-fitting parts since I was not able to proceed with this assembly.   I called the 800 number for  help and went into a General Mailbox with a message that it might be three days before someone returns my call.   This is NOT acceptable and I would like to hear from someone with Birch Lane ASAP.   I corrected product should be resent to replace the product received.