I have loved this ice maker for the 9 or so months I have been using it. It produced the perfect size ice cubes and was always full when I needed it. I would say that the one thing I did not love was the ice being "wet" when you scooped it out, but that is not a big deal. Unfortunately, the machine broke after the 9 months of use and no longer produces ice. I was able to contact customer service and the will be replacing the machine for me and I am hopeful this issue won't arise again. I am grateful for the ease in facilitating getting a new machine!