I was missing very important parts,I contacted the company and they said the parts were out of stock and to pack it up and return it! This grill is 75lbs.,it was 80% assembled and I am partially disabled from 4 back surgeries,and neck surgeries.But its hard to believe they didn't care! When they could take from one that hasn't shipped and send the parts.Now I'm not talking a $100 throw away grill,this thing is nearly $600.I have read some bad reviews but this takes the cake because you have to destroy the box to get it out. So now I am stuck with this grill that is not complete and not entirely safe because the doors don't stay on to keep away from tank and flame area.