delivery date had changed and it came rolled up in a bag. Didn't expect either one of these components. However, the product is well made and our princess loves it. It will take her awhile to get use to it...completely. However, when we leave it flat, with out the up opening, she cuddles up in it, which helps with her anxiety. Love this product, hard to find anything similar in the stores. Already have two co-workers going to order for their pets as well.