This sofa is decent. it looks nice and the pillows and back cushions are soft. the seating cushions however are foam so they are really firm for me. its nice for an apartment. There was a challenge with shipping in my area  as one of their employees just didnt deliver quite a few of the orders for that day. but, the shipping company quickly resolved the issue and sent a team out to deliver all of the missed deliveries the next day.  shout out to them for great customer service! when the sofa arrived it was torn in a couple of places, which the delivery drivers quickly brought to my attention. This was probably due to shipping and on and off so many trucks to travel to me. I contacted Wayfair and they quickly and so efficiently remedied the problem with sending a replacement. I think they have the best customer service ever! All I all I had a good experience with Wayfair and will definitely order again from the again! The sofa is decent for a decent price.