Ordered three of these mirrors, two for a master bath and one for another bathroom.  All packed together in one box, two of the mirrors were fine, third was shattered upon arrival.  Wayfair customer service did an excellent job of sending out a replacement right away.  We did not install these ourselves, our contractor did.  He said the first one was a little difficult to figure out, but once he had it figured out, the 2nd and 3rd were much easier to install.  We love the mirrors, great look for our bathrooms.