My heart is broken. While this may sound dramatic, we have special needs children (who require a lot of our finances to be able to live a comfortably) so I waited nine years to be able to afford a unit like this. I sat on the floor and cried when I saw the scratches and warped wood. :'( I don't even know where to go with this. There are so many issues I'm not even sure I want a replacement. :'(