It is well made - I had one tear in the arm but wayfair immediately sent me a replacement and that one was great. The only reason it doesn’t get the last star is because 1) if you are tall like me I feel the back curves in for the head too low and ends up curving my shoulders which messes up the posture a bit, but a lumbar pillow helped fix that 2) the color is a little bit more sandy tan than cream tan (which is a bit how it comes off in the picture)