I love wayfair, but I have been really upset with how this situation has been handled. When I spoke with wayfair they said I needed to contact twin star who makes this product. I waited on hold to basically get the run around about someone would contact me is 24-48. After waiting we’ll over that I called twin star again and had to give all my info again. It has not been a good experience. Iv never had this issue before that I had to contact the manufacturer it’s been a headache and still have not received my replacement.