I was really excited about this chair because it goes with my decor. Unfortunately 8 days in it started to drop on its own when someone were to sit in it. I contacted Customer Service and the best they could do was refund $39.00 out of the $160.00 I spent on the chair. They said I could ship it back for a full refund however I'd have to pay for the return shipping. I also didn't have the original packaging it came in so there went that option. Now as I am writing this the chair is no longer adjustable as it will only stay in the lowest position.