UPDATE after nearly two months of back and forth I received a entire new replacement chair. The new one didn’t have any defects and for the price it is a great chair. They even sent a list of places to donate the other chair to that will even come pick it up. So finally this comes to an end and I’m super happy with the purchase. 

The chair itself is nice enough but I received one with a defective headrest pillow. After several emails it’s now over a month and still not resolved. Was supposed to receive a replacement pillow but that’s yet to happen. The chair arrived within a week but over a month and can’t get a simple pillow sent. Not happy with this and losing hope it will be resolved.