Of course delivery was delayed due to covid, customer service was very helpful. Love the couch. Easy to put together. I have a loft so nice size and length for lounging. The couch is reversible for going from the chaise to single ottoman. Would like a little more cushion and height but OK for any place.  Its now Sept 2020 and this couch weny from a 4 star to a 1.5 star. The cushion is not as dense as it could be, for the amount the money this sofa was, I shouldnt have to feel the wood bar while sitting on the couch. This couch is probably only good for children not for adults. It also should only be 99.00 not 400..