Perfect. From beginning to delivery today, perfect. Samples helped in selecting the perfect fabric. Ordering was easy-peezy. Style, quality, firmness, tight back, reversible seat cushions and made in North Carolina. Perfect. Even the custom made price was excellent. I ordered in Pebble Berrycrush, deep navy and berry combo,  and it's amazing. I see another in my near-future, frankly, as it makes the other couch look dull and sad. Thanks Wayfair folks, you met all my expectations and I'm FUSSY.