I received my chair and it only has been 4 days. I give this chair a 4 star rating reason for my rate I do prefer more cushion for the seat because is not very stuffed with good material and can feel the metal bar on the side. Also the arm handles I very dislike it can not be moved lower or upper because when I roll my chair to get close to my computer since the arms can not be adjusted I am hitting my desk and causing damage to my new office desk. But overall still a decent chair and message does help with he pressure.