Received mattress, power base and accessories in a timely manner. The mattress was not our cup of tea. So we initiated a return. This is where the nightmare has begun. It took them almost 45 days to come pick up the return, and now I am going on 30 days with no refund. Emails go unanswered for weeks at a time. It is literally impossible to get any help from anyone that works here. I have not talked to one helpful employee. I do not know how on earth these people have such a high customer service score, it is the absolute worst I have ever seen.