This is the first and last mattress I'll purchase on Wayfair. We bought this in Nov 2020 because it was a good price (though now it's $130 cheaper). We were initially disappointed with how soft it is but assumed we'd need to get used to it. It's not at all "firm" and leaves deep, persistent ruts at weight-bearing points, like hip and head (see the picture below...that was 8 hrs after we used the bed). Over the following months, things got progressively worse, to the point that I've re-aggravated an old shoulder injury and developed a new lower backache due to the lack of uniform support. I never thought it possible that a mattress could affect our daily comfort so much. We stayed in denial for 8 months, then finally bought a new $2K mattress from a top-rated vendor. It arrives Thursday, and they'll take this one away at delivery...it would be bad karma to give this away to another human. Lesson learned: never waste good money, or another night of sleep, on a low-end "budget" mattress.