We received the bookshelf a lot earlier than expected, so no one was at the house. When it was delivered, it was left on the doorstep, and sat there for 4 days. It was the email sent to me to write a review that caused me to call and inquire if it had been delivered. Like other products I had ordered, I did not receive any notification that it had even been shipped, let alone delivered.  
About the product.  We are happy with it. It looks great. It is sturdy, and took my husband about 2 hrs to put together. I give it a 4 star, because dark stickers were provided to place over the screw holes.  Usually proper plugs are provided that fit into the holes. Much better. Stickers are cheap. I haven't put them on, as I thought I would look for plugs that match the dark colour of the wood.