The bed itself is very nice and solid feeling.

The wayfair customer service and delivery was disappointing. After sitting at a depot less than 2 miles from my house for 2 days I called wayfair to make sure my delivery would be delivered on the same day, else it would be outside of the estimated delivery time and there would be nobody available to receive the delivery. I was told they'd talk to the couriers and call me back at about lunchtime. Lunch came and went, I attempted to call the representative I had spoken to with no luck. In the evening I received a call which said that they would call me first thing the following week to arrange delivery and there was no possibility of a weekend delivery or collecting the item from the depot myself.

I contacted the delivery depot and asked if I could collect it directly, they said I could and so after work I went and collected the bed myself, else we would have had nothing to sleep on. Wayfair did not follow up or call me regarding this.