This was my first purchase on Wayfair,  we received the bench a few days earlier than expected however, the box had some damage and the bench had a crack in the wood and the upholstery had a dark stain on it. I sent an email to Wayfair and uploaded some photos.  Much to my surprise,  Wayfair shipped a replacement bench immediately and we received the replacement one on the date that our first bench was scheduled to arrive and this one is in perfect condition! 

I don't believe I have ever seen this level of customer service,  you have certainly earned a new customer and I will tell everyone what a great experience this has been. 

Great job Wayfair,  you operate with integrity and honor in a time when profit seems to drive most companies. 

I'm truly impressed!