I ordered this rug and realised after it was dispatched that I had ordered the wrong size. I contacted Wayfair customer service and explained my mistake however unfortunately it was too late to cancel the order however they arranged for the wrong size rug to be uplifted free of charge and my refund was back in my account within 48 hours. I re-ordered the correct size rug which came within two days and I am delighted with it. 
This is my first time using Wayfair and I am delighted with the service. I would highly recommend them and will be re-ordering as soon as I can afford the corner sofa I have in my saved items ;) !!