What can I say, the product was great but customer service and delivery was not.  I placed my order on 12/18 and paid extra for 3-day shipping. However, I did not realize that the 3-day shipping started after âwhenever they decided to send it from the warehouseâ.  They did not ship it until 12/23 and I did not receive it until 12/29.  This was supposed to be a Christmas gift for some one, but since I did not receive it in time, I had to buy them something else. I realized that with it being around Christmas, delivery might take longer, but had I know that they would take so long just for it to leave the warehouse, I would not have paid extra for faster delivery. When I spoke to the customer service agent she simply said sorry. There was no real explanation as to why it took so long nor was there an offer to refund me the cost of faster shipping. The rug is soft and amazing, however I would suggest buying it elsewhere.