I was very disappointed in the fact that the spout has some deep scratches in it.  Additionally, the trim piece for the shower head was so badly mangled that it's unusable.  Please be wary when buying an open box return that the company advertises to be in perfect condition.  Sadly, open box items are not returnable through Wayfair.  Spend the extra money and purchase one that hasn't been returned.  

Overall quality and finish are very nice.  It seems the items must scratch easily but that should be an issue other than for shipping purposes.