Well the first time it never shipped so they reprocessed my order, now it’s here and I’m laughing, sure it’s the height that they say it is but proportionately it’s way too small for my adult kitties. Should be used for kittens or very very small as in no more than maybe 7 lbs. bummed I thought I got a good deal, knew it was going to be smaller than I wanted but thought it would at least be usable, now I wish I had help off and paid the extra $40 for the one I really wanted and is built for full size cats Not Kittens grrrrr not happy