I ordered a set with table and 4 chairs..The table was not in the shipment. They sent 5 chairs instead. While mistakes can happen, what sets their customer service apart, is how they handled it. Even though the one which came with the set was not available for another month, they sent me a replacement table right away, which was similar to the one ordered. So far, I have only had great experiences with them and all the furniture I have ordered has been just as expected or better.