I was hesitant to order something so heavy because it would make it impossible to return. I checked it upon arrival. It was packaged really well. Everything was in great condition and I accepted it and let the delivery truck roll off. Once I carried the new toilet into the bathroom, I realized that comfort height is not for short people. :( I shouldn't have ordered the higher toilet, a few inches do make a difference. It's also longer than expected based on the measurements I took off the site. It's a good looking toilet thought and well made. I'll still go ahead and install it and will just have to get used to the new height. Make sure to order a toilet seat with it.