First impression as a first time user, the grey water was weird but they did a great job of placing the warning that this was normal! Once filtered & ready to use I couldn't believe how easy & simple it is to keep filtered water on hand for my family at all times! It really came in handy over the holidays! It did taste odd at first but I filtered & refilled again and taste has been fresh & perfect since. It came with a sticker to remind me when to replace filter, taking the guess work out of it. So easy, clean, filtered water for the whole family. Overall extremely happy with this pitcher!