I gave it 5 stars because it is a well built and good looking chair.  The electric components work smoothly and it's an added bonus to have the charger for my cell phone in the chair.  However, I am short, 5 ft 2" and the chair is very tall in the torso area (from the waist up) so my head does not reach the headrest.  My feet do not touch the floor.  Even though I am short my feet hang over the foot rest when reclining.  Still, it is comfortable, just not the exact fit for me.