The shelf it beautiful and what I expected.  The low rating is for the shipping and pieces missing when it arrived.  It took about a month, which is never ideal, but I had anticapted that.  When I finlly arrived, the two hanger boards didn't fit inside the 48" shelf I ordered.  I haven't heard back from Wayfair, so I'm not sure they sent me the wrong hanger boards or if they didn't realize.  Either way it is careless.