I am having a problem in that on the third time I rolled the awning, several parts broke, broken off bolt flying through the air along with a stop that ripped out of its track. I don't see a way to contact service to get this resolved. The directions are not very clear. In looking at the pictures, it may be that the motor may be on the wrong side, but it came with that already installed, the box appeared to have been previously opened and taped back up with a lot of tape. The awning cover is beautiful and seems to be pretty sturdy material.