We purchased this unit to go in our totally remodeled kitchen. Looked great, worked great. A couple months ago, it would occasionally trip the breaker - no big deal - until recently it tripped anytime the unit was plugged in. Contacted Forno and within 48 hours we had a return authorization for a full replacement, refund, or credit. Very quick and simple - provided them with the details of the unit, showed proof of purchase, etc. and got an initial contact from a rep in 24 hours with resolution within 48 hrs. Absolutely no complaint about the unit or customer service here at our end.