I loved this fireplace.  It arrived with the chimney stuck inside the bottom box piece.  We called several times(23) and left messages when we could.  This item was over 600.00 and we order from Wayfair a lot.  Hopefully this irreguard for customers was due to Corona Virus staff cutting.  We now have a fully scratched and dented 600. Fireplace which would have been a beauty sitting on our patio.  Not happy at all.  Was hoping to get credit for the damaged pieces at the very least.  Obviously, someone packing it jammed it in the bottom piece.