Had I seen this in person, I would have never bought it, but due to COVID, it is online shopping only. Awkard rack arrangement doesn't fit as many dishes as my last Whirlpool unit. The bottom rack just rolls right out of the tracks when you pull it forward too fast, causing me to lift it back into place. Drain sprout doesn't always fit back in the hole of the dishwasher, getting stuck on itself. It gets the dishes clean but takes 2.5 hours for the cycle to go through, way longer than my old one. I had two whirlpools over the last 15 years, each one lasting about 7ish years, I don't see this one lasting more than 4. I hope to be proven wrong.