Bought brand new couch and loveseat. Couch super comfortable. Loveseat is horrible! First day I called to let them know the one seat tilts in to the right so I'm sitting a tad slanted. It feels terrible. The recliner makes clicking noises when going up or down sometimes. The footrest is crickety and moves. Feels like it's gonna break. 
The right side of the loveseats armrest makes a popping hollowed out noise when u lean on it. A technician is supposed to come out. Only have to wait over 25 days for them to show up :(