We bought this chair as a finishing touch for our new sunroom and purchased the 5 year plan with it. It arrived on the promised date. When we unpack the chair, we found that it had a damaged connector. I emailed pictures to Customer Service. Within 5 minutes I received a reply that another chair is being shipped and should arrive on Jan 5th. It arrived Dec 31st, in perfect condition. It is a very nice chair. I've already had a couple of  cozy winter afternoon naps in it.