We love the machine. The second one we've bought.  Support is great. It has dowloadable cycles but they don't always show up in the App. The ap is good but not very intuitive. I learned recently that the cycles with asterisks by them I have to hold for 3 to 5 seconds to activate them eg the Tub Clean cycle. It has some diagnostic error that doesn't prevent it from working but there is no way to reset it?