This is our second unit. We had the first one and loved it until is stopped working, a few weeks after warranty expired. It was difficult to get anyone to work on it. When we finally found someone, he had no explanation for what had gone wrong, but found out that the replacement parts would cost more than a whole new unit!  So we got a new one, which is working great, better than gas, much better than other electrics we've used. [This review was collected as part of a promotion.]