At the time of this review I've had my pillow for 3 weeks and I love it. I think it's helpful I have a mattress that I find supportive but the pillow has really assisted with my neck and shoulder pain that I was waking up with (that's basically gone now, particularly after a few nights of adjusting). I'm a side and back sleeper so being able to adjust the pillow thickness has been very good for me so that I sleep with better alignment. The pillow is comfortable to sleep with, I haven't had any issues with it being too soft or firm, and no issues with it feeling hot at night (I sleep with a silk-like material pillow cover). I would definitely recommend this pillow!