We like the grill very much- it's the perfect size for the 2 of us, and cooks the food well and quickly. However, we were quite unhappy with the way the grill arrived. The hardware bubble pack opened in the box, and nuts and bolts were scattered throughout the box. We literally had to take each piece, nut and bolt and set them out to try and locate all of the hardware. Even after emptying the box, several screws were missing. We ended up having to send for a replacement hardware kit- so only did we pay for the grill, we had to pay an additional fee for a new hardware kit. That hardware kit's design is flawed- even in the replacement, the screws were all over the package. That was the downside to what for us was a very good purchase. The grill is really nice- but that hardware kit caused a lot of unnecessary time in getting the grill fully operational.