My realtor staged my house using this cart and I fell in love w it and ordered my own.  The actual bar handle had a slight defect which I promptly photographed and contacted customer support and it was handled promptly and professionally. I have yet to assemble it as was going to keep it packed for my move & assemble in my new place but I must admit I've lost a little confidence re possible discovery of additional issues (unlikely but...) hence the 4/5.  But the one I've had for staging is neat and clean and I've been pleased with it as decor. I still recommend it.