Worst product you could ever buy. The couch feels that it just is a piece of cloth wrapped over steel rods. No support at back and seat. I just feel I have been cheated, I expected a product that is usable and I expected Wayfair to protect my purchase.  The return policy is 30 days from the receipt and it is well in timeline. I am deeply disappointed that you want to charge me $400 for shipping, which is unbelievable.