I purchased this sofa a little over 6 months ago and the stuffing inside some of the squares has separated leaving me sitting on the springs (not very comfortable). I remembered that the sofa has a one-year manufacturer's warranty so I contacted Wayfair last week and they immediately got back to me and offered to send out the materials to fix this issue free of charge which will be delivered to me by the end of this week. No hassle at all! Aside from the issue with some of the stuffing in a few of the squares, this is a great product. Thank you for your great customer service :-)