This dishwasher is super quiet, such a nice change from my old Maytag.  I like the idea of the 3rd/upper utensil shelf but it takes up the space needed for taller glasses/sports bottles on the top shelf.  I was excited to use the individual sports bottle jets, unfortunately, the height of the shelf is too short so you can only put small bottles over the jets.  If I drop the shelf down, the lower shelf is too short for full-size dinner plates.  I love the extra jets under the utensil basket, no more stuck-on food.  The dishes come out very clean, we've figured out a way to load the dishwasher to maximize each load.  I would highly recommend this product.