The Pinecone Galvanized Steel Boot Tray is fabulous! The customer service department of this company is also excellent! When I received the boot tray, there was an area on it that appeared darker and rubbed a bit. Within this area, there was small circular area that didn't have the bronze color to it, but it showed the steel color. I was not sure if it was supposed to have a worn area as such or not, so I contacted the company to find out. They said that it was not supposed to have any worn areas and that they would replace it free of charge. I had to wait a couple months for the replacement, but the new boot tray arrived without any damage and looks great in my foyer. Thank you, Birch Lane/Wayfair, for a great product and a wonderful customer service department!