I purchased on line after reading some reviews and like everyone I was a little nervous about what I would actually get, but I am very happy with the quality of the unit.  We had a Nu-tone unit before and it was good, but the new ones are so cheep looking.  This one is very robust and the hinging action of the ironing board is very nice.  Something that was not so good on my other unit. The price was competitive and the delivery was quick.   We are building a new home so it is just now being installed, but I checked out the mechanics and is nice.  So I consider this a good start.