Absolutely terrible. The first person to come hang our very heavy mirror brought no hardware and no level. He went to a hardware store and came back an hour later with half inch screws (no anchors) to hang a 40lb mirror. The mirror was hanging on by a thread when he left. I reported it to handy and they sent another person to hang the mirror three days later. He told me I didn't need anchors and he would just put something at the bottom to help secure the mirror and wasn't listening to me at first when I told him it was unsafe. I took the mirror off the wall and showed him the short screws and he said "this is very unsafe!" He also didn't bring the right hardware so he couldn't get the mirror flush against the wall (it sticks out about an inch) but at least it doesn't seem like it will fall off if someone brushes against it. I should have just hired our building's handyman to hang this. I just assumed they were skilled but they aren't at all. I'll never use Handy again.