The fireplace is beautiful and the assembly was easy.  My problem was with FedX.  They notified me from Monday the 10th through Monday the 17th that my package would be delivered that day.  It was so frustrating because my husband waited everyday incase they needed help unloading it. It finally came that Monday night when we were not home. The box was highly damaged and taped but thankfully the fireplace was not damaged.  I can't  say much for their customer service and quite frankly, I prefer UPS who always  gets my packages here when they say they will.