Since I've received the refrigerator I have been unable to open the freezer door properly. I have had to unplug the refrigerator twice in order to get the freezer door to open up. That's utterly ridiculous. I've called several times to get support to which I've gotten nothing. What's the point of the refrigerator if I can't use the freezer or I have to unplug it in order to get it to open.