The chair is fine, I like the clean look and the firmness of the cushions. What I am not happy about is NO INSTRUCTIONS were included in the shipment and customer service is closed on the weekends. I did not receive an email with an attachment until the following Monday. Why no instructions? It was one sheet of paper. I don't think it was due to conservation efforts as there was enough styrofoam to float the Titanic in the packaging. Someone needs to rethink this policy.