My stove initially came in good time and packaging looked undamaged - however on opening, the door was badly cracked by the handle.  I didn’t know what to do as the stove worked fine, but it was a cosmetic problem.  Fortunately Wayfair contacted me for feedback and I was able explain and send a photo.  Immediately offered a replacement which came the following day and is just what I want.  I am not used to ordering items online, but this ended up being a positive experience!