Customer service was very excellent. They were very professional they shipped me a new chair when I had a problem. However the new chair did the exact same thing . we had ordered two chairs and because it was for our summer cottage  we have not used it very much . The new chair that was replaced within two weeks  of sitting on it the material stretched out again pretty bad. The other chair has not been used at all yet. The color is outstanding I love the material but when you open it up and recline it the material doesn’t go back in place correctly.   It is all stretched out at the bottom.