Our sales person was fairly new to the job but answered all our questions and searched out anything she didn’t know. Like, would the box fit in our SUV? It did. A couple of things we didn’t check were the weight of the BBQ. (When I saw they used I forklift to put it in our car I should have realized we’d need help at our end) and the size of the gas fitting. If I’d know our old gas hookup was too small I would have arranged to have it changed ahead of time. However, good sales experience overall. Nice to have something made in Canada.