The chair arrived in 3 separate boxes on the same day. Shipment was neatly packed and no damage. Shipment was much faster than expected.  Furniture pieces were in plastic wrap and arrived undamaged.

Installation was easy for the most part. You really dont need instructions as the pieces are easily to put in proper place. Pieces are sturdy and well made. Had two small issues on installation. One, was the alignment of the screws on the armrests.  Was not exactly perfect and not as tight as I would have liked.  Two, connecting the rubber tubes. They fit tight and you have to work them in, but really thats a good thing.

The messaging part of the chair was very relaxing. I feel its effects for hours after use. Settings on the remote were easy and straight forward.

All in all, I feel its an awesome chair for the price. I just bought this so not sure its longevity, but for now I highly recommend.