This product is used in an office setting with multiple people dispensing daily. We had an issue with the carbon filter on our unit and Jill R. was friendly and knowledgeable on the unit. She immediately apologized for the problem and helped me troubleshoot it. We found that the solenoid was bad on it and they immediately replaced the unit, no questions asked. She has followed up since then to make sure I was satisfied. She is a great employee and customer service rep that your company should be very proud of!